***Le poste étant situé aux États-Unis, la description de poste est disponible uniquement en anglais.***
***As this position in based in the United States, the job description is available in English only.***
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Front of House & Cleaning Crew (Dual Role) – Blue Man Group Chicago
Show Support Services
Full-Time Position
Under the leadership of the Operations Manager, and the direction of the House Manager during shows, this dual role performs Front of House duties as well as Cleaning Crew duties. Front of House crew is responsible for answering and directing audience inquiries, assisting in patron traffic flow during pre-show and post-show times; monitoring patron safety and comfort; assisting with late patron seating; patrolling audience for unauthorized photography/video recording; executing show cues, and assisting with patron emergencies as needed. Cleaning Crew is responsible forthe cleaning of the entire theatre including stage, backstage, green room, bathrooms, and office areas. Cleaning shifts are separate from Front of House shifts and can occur on days when there is not a performance. Effective oral and written communication skills are essential, as are interpersonal skills. The ability to work effectively in a team environment, within established deadlines, and with a diverse population is required.
Essential Duties and Responsibilities
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management deems necessary from time to time.
· Maintaining good customer relations - always ensuring a positive Blue Man experience.
· Answering and directing audience inquiries - Ensure prompt, professional, and friendly responses to customer complaints.
· Responding quickly to emergency needs of audience members.
· Managing patron traffic flow during pre and postshow times.
· Maintaining a presence in the house during show time as assigned and monitor the audience to ensure all polices and show guidelines are being followed.
· Address audience issues as they arise.
· Assisting in patron emergencies and evacuations. Respond quickly to emergency needs of audience members.
· Attending Emergency Action Plan (EAP) meetings and Department meetings as requested.
· Cleaning duties including:
o Sweeping, mopping, spraying, dusting, vacuuming, and washing.
o Light maintenance of cleaning equipment.
o Trash and recycling removal.
· Ensuring that Blue Man Group’s values and artistic vision are understood and supported across the organization.
· Any other work-related duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An ideal candidate will possess the following:
· A customer focused mind with an emphasis in problem solving
· Must be able to read and follow directions.
· Communication skills including giving specific, timely feedback to manager and others to work together more effectively.
· Strong attention to detail - Continuously looking for ways to simplify and improve work processes to achieve better results, striving for quality.
· Customer service/customer care experience.
· Promote a safe and clean work environment.
· Anticipate problems and taking action to prevent them or minimize them.
· Willingness to learn our product and services.
· Fluent in English, both written and spoken.
· Ability to lift, push, or pull up to 50lbs.
· Verification of the right to work in the United States for Blue Man Group, as demonstrated by completion of the Form I-9 upon hire and the submission of acceptable documentation (as noted on the Form I-9) verifying one’s identity and work authorization.
· Able to pass a background check, which may include, but is not limited to, credit, criminal, DMV, previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
Key Competencies
Blue Man Group is committed to promoting a collaborative, productive, and engaging workplace for all Company Members. Below are the key competencies required for this position:
Learning, Development & Adapting: Familiarity with departmental knowledge. Seeks opportunities to expand work skills to improve performance and make work more satisfying.
Teamwork: Participates willingly, actively completes their share of work. Contributes to an enthusiastic, positive work climate, energizing others.
Managing Work: Able to manage a variety of responsibilities at the same time, as well as competency to manage multiple schedules.
Organizational Awareness: Understands formal structure/ hierarchy, positional responsibilities and standard operating procedures.
Quality and Customer Focus: Follows through on commitments made to internal and external customers.
Communication: Presents ideas and facts clearly and effectively in an oral or written manner. Gives specific and timely feedback to supervisor/manager and others to work together more effectively.
Safety: Contributes to and is responsible for a safe and professional environment.
Blue Man Group is committed to building a creative and dynamic workplace that celebrates individual differences and diversity, and treats everyone with fairness and respect. BMG does not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, gender identity, marital status, veteran status, disability, or any other category protected by federal, state, or local regulations.
