Front Desk Receptionist

Trust Automation

Trust Automation has over 30 years of experience in custom motors, linear drives, digital drives, and systems which meet the unique needs of its customers. Its product line includes motors, linear drives, digital drives, custom assemblies, and products to fit unique applications and ground-up system design and manufacturing solutions.  We design, build and support control and power management systems for the most demanding defense, semiconductor, industrial automation, and medical applications.

Trust Automation is an equal opportunity employer and committed to attracting, hiring, developing, and retaining a skilled, productive, and diverse workforce, personnel with competencies and experience related to the regional and State population.  Every employee has an “at-will” relationship with Trust Automation.  This means that employment with Trust Automation is at the mutual consent of the employer and the employee and is subject to termination by either party at will, with or without cause or advance notice.

Job Summary

This position will directly contribute to Trust Automation’s success by creating a great experience for visitors and employees. This will be accomplished through creating a warm, welcoming, friendly, and positive environment for all who enter and exit Trust Automation’s doors. When not creating a great experience for visitors the Receptionist will act as an assistant to Trust Automation’s leadership and Human Resources team.  The position will report directly to the VP of Human Resources while taking on additional tasks from the Culture Coordinator.

Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions.

• Managing correspondence, maintaining records, and performing clerical tasks like filing, faxing, and photocopying
• Welcoming guests with a smile and assisting them with any questions or inquiries they may have.
• Works closely with the Culture Coordinator to determine what types of services are needed for guests, visitors, or groups visiting the Trust facility.
• Issuing visitors badges to guests or visitors who are not Trust Automation employees and assisting them with check in and check out procedures
• Ensuring that employees have a company issued badge on their person.
• Answer and route phone calls to the appropriate person/department while utilizing the “5 Star Service Standards” checklist.
• Ensuring that the front desk checklist is completed daily with all of the tasks listed.
• Stock and replenish café items at the designated times indicated on the front desk checklist.
• Ensure café and stockroom is clean and organized. 
• Properly handle mail, packages, and courier deliveries
• Answer visitors’ questions, calls, and emails, and provide them with the relevant information.
• Maintain visitor, employee, and department directories and logs.
• Assist with developing printed material for the Human Resource department or events hosted by the Culture Coordinator.
• Assists Culture Coordinator with ordering supplies for Café when needed.
• Maintain visitor, employee, and department directories and logs.
• Organize the reception area while complying with office procedures, rules, and regulations
• Assist the Culture Coordinator with decorating the office for designated holidays
• Complete closing tasks such as stocking office printers with necessary materials, checking conference rooms and office space for cleanliness
• Ensure that catering is set up and cleaned up at the designated times given by the Culture Coordinator
• Work closely with day porters to ensure that high traffic areas are cleaned and maintained to Trust standards
• Additional duties as assigned.

Position Requirements

• 1-3 years relevant experience in office support, or customer service role
• Excellent customer service and written and oral communication skills
• Previous experience working with high status clientele
• Adaptable to several different personal types
• Being able to multitask and be given several different projects at a moment’s notice
• Ability to maintain a high degree of discretion, diplomacy and confidentiality
• Ability to think quickly and efficiently when confronted with a request and anticipate the needs of others
• Motivated to encourage a welcoming and healthy environment for employees and guests
• Software Skills: Working proficiency of Microsoft Excel, Microsoft Outlook, Microsoft Word. Experience preferred in - Microsoft PowerPoint and desktop publishing: Canva, Adobe Illustrator, Affinity Design
• Participate in the identity verification process to access classified client portals by authorizing certified supplier management platforms to obtain information from your personal credit profile or other information, solely to verify your identity

Physical Requirements

• Hearing and speaking to exchange information in person, on the telephone or virtually.
• Dexterity of hands, fingers, and wrist to operate a computer keyboard, calculator or assemble/manufacture intricate items.
• Seeing to read a variety of materials.
• Sitting or standing for extended period of time
• May need physical agility to lift 20 pounds to shoulder height.
• Physical agility to lift, carry, push, or pull objects.

Pay/Salary Information

Salary range for this position is $20.00 -$23.00 Hourly