i. Front-desk management and facility management:
- Meet and greet potential and existing members when they walk into our space and assist them with any queries.
- Assisting the Outlet Manager/Assistant Outlet Manager with inquiries (telephone & emails).
- Ensure all visiting guests are in accordance with WORQ’S guest policy by ensuring that every guest is properly signed-in via iPad registration.
- Receive and notify members on documents/packages and distribute them accordingly.
- Monitor office supplies and place orders when necessary.
- To cover the front desk counter during WORQ operation hours and as needed at the Company's discretion.
- Learn the names of members and guests to foster the sense of community WORQ is known for with the goal of establishing relationships.
- Anticipate member and guest needs before they arise using relevant information gathered about members to enhance and personalize their experience.
- Keep the front desk organized and clean.
- Answer any inquiries from members and guests related to the policies and procedures, way-finding, community etiquette, etc.
ii. Building Management and Operation:
- Ensure that our event space is all prepped and assist with event logistics.
- Ensure all building-specific forms are up to date.
iii. Community Engagement and Events:
- Register new members , guests and maintain the database of existing members.
- Be the Ambassador to tour our guests around our space-promoting a fun yet innovative space in Malaysia.
iv. Ad hoc tasks as and when assigned by superior
- Excellent command of spoken and written English
- Excellent customer service
- Basic computer skills (Google Suite)
- Enthusiastic about learning and working in a team
- Bubbly personality and love interacting with others
Bonus points if you have:
- An entrepreneurial mindset
- A sharp mind and positive attitude
