Overview
As the first point of contact for our client which is a premium co-working space, the Front Desk / Customer Service Representative plays a crucial role in shaping clients' and visitors' first impressions. This role requires a professional demeanor, a service-oriented approach, and the ability to manage a variety of tasks effectively.
What You Will Do
- Greet and welcome guests as soon as they arrive at the office, ensuring a positive and professional first impression.
- Answer, screen, and forward incoming phone calls, providing basic information when needed.
- Manage room bookings and maintain a tidy and presentable reception area.
- Provide administrative support including scheduling appointments, preparing meeting rooms, and handling mail and deliveries.
- Assist in resolving any customer issues, ensuring a high level of customer satisfaction is maintained.
What You Will Need
- Proven work experience in a front desk, receptionist, or customer service role is preferred.
- Strong written and verbal communication skills.
- Ability to be resourceful and proactive when issues arise.
- Excellent organizational skills and the ability to multitask and prioritize tasks.
- Fluent in English is must
