Position Purpose
The Front Desk Administrator will be responsible for managing all aspects of the front reception area and meeting the state licensing requirements as outlined in the Minimum Standards for Child Care Centers. The Front Desk Administrator will promote and instill corporate values, vision and goals. The Front Desk Administrator will foster and maintain positive relationships with academy staff, key host church staff, parents, students, vendors and the local community while providing excellent customer service. This is a critical first impression point of contact and must be treated as such.
Position Overview
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Job Title: Front Desk Administrator
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Reports To: Academy Director
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Compensation: $16.00 - 19.00 per hour (based on Experience and Education)
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Requirements: Criminal Background Check required
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Start Date: ASAP
Excellence in Service
- Promote and maintain the vision, mission and core values of Lionheart Children's Academy.
- Exhibit professionalism and excellence at every point of contact with clients, potential clients, academy employees, host church personnel and visitors.
- Ensure that the first impression of the academy is dynamic, inspiring and fun.
Church Relations
- Engage host church personnel and visitors professionally and courteously.
- Work cooperatively with host church Front Desk Administrator to maintain shared reception space.
Reception Area Management
- Greet and create a positive, professional first impression of the academy via telephone or personal contact.
- Maintaining a welcoming, organized and professional reception area.
- Assisting parents on arrival with forms, medicine, tuition payments, etc. and greeting and receiving children.
- Answering phone promptly and courteously, within three rings, taking messages, and assisting callers with information or directing the caller to the appropriate person.
- Respond and manage academy email and forward to appropriate departments and/or leaders.
- Ensure all communication and marketing materials are updated, professional and properly stocked.
- Lending support for the entire staff as indicated or delegated by the Academy Director.
- Maintaining a smooth flow of operations at the front desk at all times.
- Creating, auditing and maintaining child files and ensuring compliance with Child Care Licensing Standards and LCA policy and procedures.
- Assisting academy leadership in orienting prospective clients and staff.
- Conducting all contacts with clients, prospective clients, church personnel and staff and visitors in a courteous manner, handling concerns in a professional, caring manner.
- Submitting timely written and oral reports to the Academy Director outlining needs, problems, and suggestions for program improvement. Keeping Academy Director informed of staff and parent problems or concerns.
- Other duties as assigned or necessary for the operation of the Academy according to licensing standards and other agency regulations.
Accounts Receivable/Finance
- Receiving payments from parents and securing funds per academy policy and procedures.
- Providing receipts for payment as requested.
- Responding in a professional and courteous manner to all account questions and referring them promptly to the Assistant Academy Director or Academy Director as appropriate.
Background, Experience and Education:
- Minimum 2 years’ experience as Front Desk Administrator, preferably in a licensed child care facility.
- Key expertise will include customer service, child file management and organization and Child Care Licensing compliance.
- Experience with Microsoft office products, with proficiency in Outlook, Excel and/or other database management or CRM systems.
