A LITTLE BIT ABOUT Boldr
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
LET’S START WITH OUR VALUES
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships, we’ll always find EMPATHY
WHAT IS YOUR ROLE
As a French Customer Advocate you will become a subject matter expert on the company’s onboarding policies, procedures, product features, and internal workflows and apply this knowledge when reviewing a user’s account to determine eligibility to use the platform. You will act as part of a central team engaging with hosts and scaling the company’s supply of unique locations across North America.
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
WHAT WILL YOU DO
- Responsible for reviewing and onboarding submissions from start to finish and appropriately documenting feedback and outreach
- Responsible for reviewing onboarding escalations from start to finish and appropriately documenting feedback and outreach
- Collaborate with internal teams to drive requirements to go live, strategy, and optimization of the onboarding process to ensure optimum host experience and a healthy marketplace
- Review and take action on accounts for potential violation of our Community Guidelines or Terms of Use
- Handle a high volume of host-facing support tickets and submissions while providing friendly and efficient service
- Manage updated sales records and opportunity status in Salesforce
- You will also support with:
- Lead qualifying and scoring
- Email campaign support to prospective hosts
- Cold calling; phone and SMS support to prospective hosts
- Live chat support to prospective hosts
- Consultation calls/zoom meetings with prospective hosts
Requirements
WHAT WE’LL LIKE ABOUT YOU
YOU ARE…
- Curious and authentic, just like us! #beboldr .
- An analytical and critical thinker, with an eye for even the most minute of details.
- Passionate about client satisfaction.
YOU HAVE…
- Experience using CRM tool(s) like Salesforce + Zendesk
- Excellent written/verbal communication skills; proficiency with Notion, Google Suite, and Slack
- Strong conflict resolution and problem-solving skills with the ability to work autonomously with multi-functional teams
- Strong written communication skills and knowledge to recall and coherently summarize complex issues and situations
- Motivation, drive, and a self-starting attitude
- Outbound sales and campaign experience
- Experience working with a fast-growing start-up
- Ability to understand customer needs and meet those needs with product knowledge
- Good time management with strong organizational skills
