Summary

Are you a fluent French speaker? Ready to join an innovative platform supporting the hotel industry?

We are looking for a French-speaking Customer Support Agent to assist hoteliers and suppliers using our hotel supplier platform. You'll provide technical support for platform-related issues, help with product orders, manage product listings, and guide urgent requests from hoteliers, ensuring smooth operations.

Key Responsibilities

• Provide technical support via phone and email to hoteliers and suppliers.
• Assist with platform access, product orders, and managing product listings.
• Help suppliers update prices and add new products.
• Advise hoteliers on finding suppliers for urgent product needs.
• Verify order statuses, escalating delivery issues to the relevant department.
• Maintain client confidentiality at all times.

Requirements

• Near native level of French.
• Advanced level of English.
• Strong communication skills.
• Previous experience in customer support is preferred.
• Ability to handle platform-related technical issues efficiently.
• Detail-oriented with strong problem-solving abilities.

Benefits

• €3,000 signing bonus!
• Relocation package provided
• Monthly bonus
• Offered Accommodation
• Excellent work opportunity in a leading multinational company
• Private health insurance
• Stable work and career progression
• Continuous training and integration phase
• Refund of initial flight expenses
• Free annual flight to the homeland
• Free Portuguese language courses, surfing, soft trekking, and much more.