Fraud Specialist, Overnight Shift

Our bottom line is different.

There’s something special about working at ATB, and it’s been recognized on every top employer list that matters. Maybe it’s our exceptional culture where your total wellness is supported through market-leading benefits and you’re free to bring your whole self to work. Maybe it’s our commitment to a growth mindset and our unrelenting thirst for making it possible for fellow Albertans—even the ones who aren’t our clients.

Whatever it is, you won’t find a more genuine, driven and knowledgeable group of humans anywhere. We foster a culture of purpose, performance and possibilities. We engage with intense curiosity, and bring our whole selves to work, every day. We know it starts with people like you, so take a chance and start with us.

Department: Fraud & Operations

Job Number: REQ7481

Location: Remote within Alberta, as some office attendance required for team meetings (Calgary/Edmonton).

Work hours: It is expected that successful candidates will be placed into a compressed 4 day/week schedule consisting of 10 hour shifts. Days of the week being worked will be static to promote consistency for team members. This scheduling format is under review and will be discussed further during the interview stage.

Apply by: December April 28, 2024

Paygrade: G-OTH

Number of positions: 1

Leader: Team Lead, Online Banking and Channel Fraud

The ATB Fraud Specialist is responsible for making determinations on whether an ATB client may have become a victim to fraud. With your proactive detection skills, you will be responsible for identifying patterns of unusual behaviour and suspicious transactions through alert monitoring and other methods of analysis.

Specifically, the Fraud Specialist:

• Takes proactive action for the early detection of fraudulent transactions
• Utilizes active listening skills and effective probing questions, which include and are not limited to the following: verifying transactions, identifying how loss/theft occurred, and obtaining security details
• Remains professional in escalated customer situations
• Reviews and analyzes account memos or fraud related transaction codes in order to optimally service the customer
• Analyzes, escalates, and reports on new fraud trends
• Promptly responds to escalated situations pertaining to counterfeit credit cards and/or suspicious cardholders while utilizing current loss mitigation techniques
• Educates customers on fraud risks and the fraud claims process
• Embraces an environment of ever changing trends, tools and policies/procedures
• Ensures all activities are recorded through various fraud databases
• Performs other duties and special projects as required

Requirements

As the ideal candidate you possess:

• Active listening skills
• Strong verbal and written communication skills
• A strong attention to detail
• Demonstrated analytical and organizational skills
• The ability to assume accountability, ownership, and adapt to change
• Strong computer skills
• Previous experience in a customer service environment
• A demonstrated aptitude to working effectively with minimum supervision
• The ability to work collaboratively and communicate effectively
• Previous experience working in a fraud operations role
• Flexibility in working hours

At ATB, we know that as you develop in your career, you gain many transferable skills. If you believe your experience and qualities are what we are looking for, please consider applying! 

Interested? If you know one of our team members, BEFORE applying, reach out to them and ask them for a referral link to help your application stand out.

How to Apply:

It’s important to us to use this opportunity to get to know you better and beyond just your resume! Please include in your application a piece about yourself that we wouldn’t be able to find in your resume or application. You can use your choice of medium to share this information such as, but not limited to, video, slide, doc, etc.

Benefits

Be great. Be you. Believe.

We are dedicated to building a workforce reflective of the diversity within our communities and creating an environment where every team member has what they need to reach their potential. We encourage candidates from all equity-seeking groups to apply.

What happens next?

Thank you for applying online. If you are shortlisted for this opportunity, you will hear from us after the posting close date regarding next steps. We might ask you to participate in a digital interview or phone interview. If you require any accommodations, please let us know.

Stay in touch!

ATB is excited to know you’re interested in a career with us! Follow us on LinkedIn, Facebook and Instagram to get the inside scoop on what our team is up to.

#Li-Hybrid