Risk Management - Ops & Fraud Risk is a versatile function which manages the Paytm super application products / services
Viz.Digital Gold, Rent, Education fees, Ticket booking, Gift vouchers, Recharges & utilities, add money etc., and also the Merchant services - Offline QR, Soundbox, Point of sale and third party online payments.
Expectations/ Requirements:
⦁Strong experience and expertise in Risk management - Fraud prevention, detection and mitigation
⦁Lifecycle management of Customer / Merchant onboarding, monitoring, portfolio management and regulatory/network compliance
⦁Been into Risk strategy roles and have indepth understanding of project management, KPI/KRI/OKR management for the Risk operations function
⦁Management of quality metrics - internal control mechanisms across Risk Ops function
⦁Creative and dedicated individual who will fit with our collaborative culture
⦁Cohesively work with a lot of people, across functions and teams every day
⦁Coordinate with other departments for compatibility of all aspects of each project
⦁Develop comprehensive project plans along with key stakeholders
⦁Program manage initiatives that are driven centrally for Technology improvements
⦁Track Program/Project performance, specifically to analyze the successful completion of short- and long-term goals
⦁Engage with various Business & Technology Teams within Paytm to identify common bottlenecks esp. on Technology front
⦁Enable and encourage use of common services to increase the speed of development and execution
⦁Smart thinking and clear communication
⦁Use and continually develop leadership skills
⦁Be a brand ambassador for Paytm – Stay Hungry, Stay Humble, Stay Relevant!
Superpowers/ Skills that will help you succeed in this role < to be provided by hiring managers>
⦁High level of drive, initiative and self-motivation
⦁Ability to take internal and external stakeholders along
⦁Understanding of Technology and User Experience
⦁Love for simplifying
⦁Growth Mindset
⦁Willingness to experiment and improve continuously
Qualifications and skills:
⦁<<to be included as per the role>> related experience, preferably at a large financial institution
⦁First Line of Defense and / or 2nd LOD experience in risk management/internal audit/risk strategy, product management with a large financial institution
⦁Ability to drive change in a dynamic environment through relationship building, and a strong ability to read the room
⦁Demonstrated ability to quickly build trust and relationships, bridge communication gaps, resolve conflicts, and influence stakeholders at all levels (including executives)
⦁Demonstrated ability to take industry trends, innovative behaviors, data analytics, and automation to drive a proactive and anticipatory approach to all risk management and control design
⦁Ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization, and ownership to drive issues to completion
⦁Strong business acumen in financial services or related industry, and a proven ability to balance strategic thinking with practical implementation skills
⦁Excellent project management skills and the ability to motivate teams and drive performance
⦁High energy and proven track record of accomplishments and results
⦁Strong interpersonal skills, with evidence of working in collaboration across large, complex organizations, including effective influencing skills, a proactive and 'no surprises' approach in communicating issues/requests
⦁Broad knowledge of applicable laws, rules, regulations, supervisory guidance, and expectations for financial institutions
