Fraud Prevention Specialist (M/W/D)

TuneCore is looking for a dynamic, detail-oriented Fraud Prevention Specialist to join the team. As a Fraud Prevention Specialist, you will investigate TuneCore accounts for abnormal or suspicious behavior relating to account creation and distribution, monitor streaming and download reports for artificial or abusive trends, review the withdrawal of sales revenue from accounts, and communicate directly with clients to ensure the reduction of fraudulent activity. 

Specific Duties: 

• Review (approve or reject) customer withdrawal requests and evaluate withdrawals for suspicious and malicious activity. 
• Research and find patterns to prevent unsanctioned activity.  Investigate potential occurrences of unsanctioned activity and report to management. 
• Communicate with customers, by email and phone, regarding potentially fraudulent activity. 
• Identify trends and key insights to help minimize fraud, including but not limited to reports of streaming abuse. 
• Provide reporting on customer and product issues. 
• Work with a team on special projects as needed. 
• Report technical and communication issues to better service TuneCore artists. 
• Maintain accurate documentation of all activity. 
• Perform other duties as assigned by management. 

At least one year of experience working in an office and/or customer service in-person, via telephone, and/or via email. Previous experience in a fraud prevention role is a plus.

You have acquired the following skills during your various professional experiences:

• Very strong communications skills: written, verbal and interpersonal. 
• Understand the importance of excellent customer service, including in-person, via telephone and via email. 
• Can manage time effectively and prioritize workload. 
• Discerning eye and ear for audio and visual content and meticulous attention to detail. 
• The ability to work well independently, and as part of a team. 
• Understanding of the digital music industry, including familiarity with digital music services. 
• Extensive music knowledge and a willingness to keep up to date with current music trends (i.e., will study the charts every Monday morning).  Should have a sharp memory. 
• A self-starter and quick learner with a strong desire to excel and flexibility to succeed in innovative, sometimes ambiguous situations. 

Working At TuneCore

Our Values:  

TuneCore is a team of creators, for creators. Our mission is to support our artists and labels at every stage of their careers. Our driving forces are respect, expertise, fairness, transparency and our values include collaboration and innovation. As global citizens, we believe that if we build more diverse, equitable and inclusive teams across our company, we will collectively create and offer more innovative solutions and better serve our artists, labels, partners, and employees.  

 We strive to build a company that reflects the communities we serve and embraces the diversity of the world we live in, where each person’s unique perspective is valued, and where everyone has the same opportunities and is supported in their personal and professional growth. From our hiring practices to the culture we create and nurture, we are committed to listening, learning and evolving. Our goal is to make TuneCore an inspirational place that feels comfortable and familiar no matter how you look, where you call home, who you love, what you believe, or what’s on your playlist. 

CSR Strategy: Shaping Music for Good 

Our core values are put into action through Shaping Music for Good, Believe and TuneCore’s global corporate social responsibility strategy, integrated at all levels of the company and at the heart of our business model.     

We strive to shape the music industry for good by building trusting relationships with artists and partners, investing in the growth and talent development of our local markets, and empowering our community to positively impact society. We work to achieve progress on our core priorities: gender equity, diversity, equity & inclusion, environmental sustainability, and wellness for our employees, artists, and industry partners.  

Shapers Program 

Employees have the opportunity to join the Shapers Program, a resource group made up of teammates who want to dedicate their time and skills to Shaping Music for Good initiatives.  Shapers develop action plans, educate teammates, support the implementation of programs, and inspire action within the organization on causes and issues that align with TuneCore and Believe’s SMFG priorities.  

 BE THE CHANGE 

As part of our commitment to gender equity in the industry, TuneCore and Believe partnered with leading entertainment and media analysis research firm MIDiA Research in 2021 for a groundbreaking study on the underrepresentation of female creators in the music industry.  

For the fourth annual study, BE THE CHANGE: Gender Equality in Music, leading market intelligence and consulting firm MIDiA Research surveyed more than 4,100 members of the music industry—with a predominant focus on creators—in an effort to better understand their struggles and provide tangible strategies to help them overcome their challenges. Our intent for this study is to inspire meaningful change in the industry. 

Recognition and Awards:

• Fast Company’s 10 Most Innovative Companies in Music list (2023 & 2024)

• Crain’s Best Places to Work in NYC (2022 & 2023)

• Billboard Women in Music List: Andreea Gleeson, CEO (2023 & 2024)

• Billboard Indie Power Players List: Andreea Gleeson, CEO (2021, 2022, 2023)

• Billboard’s International Power Players List, Andreea Gleeson, CEO (2021, 2022, 2023, 2024)

Benefits & Perks: 

At TuneCore we’re committed to the well-being of our employees and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to: 

• Paid Time Off including vacation, holidays, paid bereavement, and unlimited paid sick days, “Wellness Fridays” year-round (close at 1pm on Fridays), week-long company-wide week off between Christmas and New Years – every employee needs time to take care of themselves and their family. 

• Universal Paid Parental Leave for both parents – because we know your newest family member(s) deserve your undivided attention. 

• Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment – Your health comes first. 

• 401k match – an investment in your future. 

• Company wide events, outings and volunteer days – we have team spirit and know how to have fun! 

• Hybrid Work – employees have the option to work predominantly remotely and work from the office 7 days per month on a flexible schedule organized at the department level, in accordance with Company policies. 

• Learning and development opportunities and career development trainings – We believe in promoting and growing our leadership from within the company and proactively invest in our people. 

• Exclusive employee free distribution subscription – to ensure you experience the magic of releasing music worldwide (and give us valued feedback!). 

TuneCore and Believe are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive work environment. We encourage applicants of all backgrounds to apply. All your information will be kept confidential according to EEO guidelines.