About the role
We're looking for an experienced Fraud Manager to join us, responsible for developing and implementing a fraud strategy for Confused.com. You’ll be managing fraud processes and procedures to minimise the impact of fraud on Confused and our key panel partners. You’ll be subject matter expert for all things fraud-related, and the face of Confused.com for fraud within the insurance industry.
The role requires a dynamic individual who is passionate about breaking down Industry Barriers to collaboration and will encourage our partners and competitors to work together to reduce cross industry fraud.
What you’ll be doing
- Manage Confused.com’s ability to detect and act upon fraudulent activity to minimise its impact on key panel metrics.
- Use both in-house and third party data, to ensure we are able to identify fraudulent activity on our applications as effectively as possible.
- Analyse complex datasets in order to interpret trends and make recommendations for process improvements to minimise the impact of fraud on Confused traffic and partners, whilst also demonstrating commercial understanding.
- Facilitate technical change and where necessary, test changes to our fraud processes.
- Work alongside our team of Commercial Managers, as point of contact with key panel partners to understand their approach to fraud, co-operating with their fraud teams to implement steps to reduce its impact.
Essential Skills:
- Appreciation of the impact of fraud on panel KPIs and revenue
- Excellent written and spoken communication with an ability to maintain and develop relationships with a variety of internal and external stakeholders.
- Familiar with analysing datasets
- A proactive approach to problem solving, with flexibility to change your approach if required.
- In-depth knowledge of regulatory and legislative issues relevant to the business.
- Commercially aware, proactive, forward looking, inquisitive and attention to detail.
You don’t need to tick off everything on this list - so don’t let that hold you back from applying. There are plenty of opportunities to learn with us!
Our commitment to you:
At Confused.com we believe that we can be the change we wish to see in the world. We hold ourselves accountable for being open and inclusive teammates and community members. We embrace our differences and are committed to creating an inclusive environment that reflects the world we live in.
Benefits
We want to give you a great work environment, support your growth both personally and professionally, and provide benefits that make your time at RVU even more enjoyable. Here are some of the benefits you can look forward to:
- 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
- A hybrid working approach with 2 in-office days per week and up to 30 days per year to “work from anywhere”
- Employer matching pension contributions up to 7.5%
- A one-off £300 “Work from Home” budget to help contribute towards a great work environment at home
- Excellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life
- 25 days holiday (increasing to 30 days) + 2 days “My Time” per year
- Private medical cover, critical illness cover , dental plans and employee assistance programme
- Free gym access
- Employee discounts programme
- A healthy learning and training budget to support your development
- Electric vehicle and cycle to work schemes
- Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected
**As a tech company that strives to get better every day, we use Metaview during the interview processes to record and transcribe interviews so the interviewer can focus on the conversation rather than note-taking. This also helps us to continuously improve the quality of our interviews and your experience. This has no bearing on the assessment of you as a candidate and you can opt-out at any time, just let us know before your call.
