Fraud Investigator - Digital Banking

Responsibilities

• Investigate all cases that are escalated to Anti Fraud (Amar Bank Digital and Tunaiku Retail Circle) or categorized as a fraud signal assigned by the Anti Fraud Investigator Supervisor/ Team Leader.
• Maintain productivity and quality according to daily targets according to patterns and alerts included in the Digital Banking.
• Checking suspicious transactions, contacting customers to ensure genuine transactions, providing the latest updates on cases in digital banking.
• Provide clear results and maintain a Fraud case tracker as part of daily tasks
• Responsible for supporting data as evidence during the investigation process and maintain data confidentiality
• Problem-solving and solution-oriented approach with strong analytical skills

Requirements

• Candidate must possess at least Diploma’s degree in any discipline.
• Have knowledge about Anti Fraud and investigation, internal audit and application processes specifically digital products from Financial Services Institutions.
• Having Experience at least 3 years.
• Technical, Computer and Analysis Skill in related areas.
• Willingness to learn and high morale.