The primary focus of the Fraud & Risk Ops Analyst is to identify, recommend and implement design, processes and procedures for the reduction of fraud. You will be investigating, processing, resolving issues regarding fraud in an accurate and efficient manner for Experian Consumer Services programs. This will include new products/features in the financial services industry, working with risk mitigation partners, with a focus on excellence in service delivery with fraud prevention.
What you’ll be doing
- Drive and coordinate risk mitigation and anti-fraud efforts for complex programs in defined timelines to achieve specific business goals
- Executes daily responsibilities associated with risk mitigation strategies and third-party vendor oversight for operational excellence, risk management and business goals optimization
- Conduct daily control reviews of business metrics; analyze and document performance of external partners via KPIs and SLAs, to support day-to-day activities, ensuring business and risk mitigation goals are met or exceeded
- Data analysis, continuously reviewing and validating data and risk strategies for accuracy; articulate and document recommendations for optimization and improvement
- Collaborate with cross-functional teams to support ad hoc research, impact analysis, and validate issue remediations; key contributor on SME team for risk mitigation and fraud prevention
- Develop strong, collaborative relationships with key internal and external partners to strategically develop, implement and optimize fraud operation processes, tools, and policies to achieve performance objectives while mitigating regulatory, reputational, and financial risk
- Focus on continuously delivering business and operational value - track, trend, analyze business metrics to drive actionable risk mitigation improvements and enhancements
- Support internal and external audits and due diligence requests to ensure benefits are being delivered to our customers
- Progressive experience with a result oriented, growth company, in consumer financial services products
- Adept in SQL, Excel, and data tables – experience working with data and writing advanced queries (AWS Redshift, Python, DynamoDB experience is a plus).
- Experience working with data visualization and/or business intelligence software (e.g. Tableau) a plus
- BA/BS degree with a minimum 2 years of financial services, payments, financial institutions, Fintech experience with expertise in risk mitigation/fraud operations and fraud prevention
- Experience in leading large, complex programs, with the ability to help oversee third-party partners obligations
- Detail oriented, execution-oriented self-starter adept at multi-tasking and providing deliverables within the expected timeframe
- Passion for improving quality, identifying root causes and finding the best possible solution to complex fraud problems
- Experience and demonstrated track record in risk reduction/fraud operations, process optimization, and customer experience with a validated history of balancing risk/fraud and consumer experience needs
- Strong ability to analyze, summarize, and communicate findings and issues drawn from facts and apply complex legal and regulatory requirements in a technically competent manner
- Strong documentation and organizational skills
- Working knowledge of fraud prevention industry tools
- High sense of urgency and ability to work well in a matrix environment
- Strong communication skills, high degree of personal excellence
Our benefits include: Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
