Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
The Role
We are looking for a Fraud Analyst to innovate, win, and grow with us in our Portsmouth, NH office.
As a Fraud Analyst I and a member of the Paymode-X team, you will spend your time authenticating bank account updates for Paymode-X customers by applying investigative and analytical techniques to identify account takeover fraud. You will be working in our proprietary systems as well as leveraging online public and private third-party research tools to validate the details of these critical updates to prevent fraudulent activity.
In this role, you'll perform research and investigate discrepancies, manage an independent caseload, escalate suspicious behavior to senior Fraud teams for in-depth risk analysis and review. You are encouraged to think creatively, identify nuances, and make routine critical decisions.
How you'll contribute:
-Review and authenticate the legitimacy of bank changes made by customers within the Paymode-X Business to Business Payment Network
- Ensuring critical update information is complete and accurate, and work with customers (via phone and email) to obtain missing information
- Analyze data elements for discrepancies and red flags to identify fraudulent account takeover activity
- Utilize web research and 3rd Party data tools/APIs to validate and investigate discrepancies in new customer information to mitigate risk
- Communicate with financial institutions and communicate with customers to verify bank account information and gather business documentation
- Promote a risk-aware culture; ensure efficient and effective anti-fraud practices by adhering to required policies and procedures
- Interact with various levels of Leadership to identify process improvements
Work in partnership with cross-functional teams to problem solve, strategize and prioritize to ensure timely delivery of payments
If you have the attributes, skills, and experience listed below, we want to hear from you!
- 1-2 years of professional experience in Fraud/Risk or Banking with occasional fraud/risk tasks
- Experience researching company information online and analyzing data sets
- Detail-oriented, organized, and able to work with a sense of urgency
- Thriving in a queue-oriented work load to support a team
- Experienced computer skills and proficient with Microsoft Office software
- Familiarity or experience with Lexis Nexis is a PLUS
- Curious puzzle solver with analytical, research, and problem-solving skills
- Experience working in Banking, AML, Fraud, KYC Due Diligence, on-boarding commercial clients, reviewing various business documentation preferred
- A Bachelor's degree is Required; a field of degree in Criminal Justice, Criminology, Accounting, Business, or similar is preferred.
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
