About Gladly:
Gladly, the customer-centered, AI-powered customer support platform is built around people, not tickets. Unlike traditional ticket-based customer support solutions, our software helps brands deliver radically personal service at scale by integrating every channel—voice, email, SMS, chat, social messaging, and self-service—into a single, lifelong conversation stream. Companies like Allbirds, Bombas, Crate & Barrel, and Warby Parker use Gladly to create exceptional customer experiences, transforming everyday customer interactions into lasting connections.
Gladly is a fully distributed company that embraces remote work and believes in flexibility, innovation, and inclusivity. We foster a collaborative, inclusive culture that prioritizes growth, DEIB, and meaningful connections. At Gladly, people are at the heart of everything we do.
About this role:
As an FP&A Manager, you will report to the Director of FP&A, championing financial strategy and operations as we scale the team, product, and company into new opportunities. This role requires cross-functional collaboration with members of all teams to effectively drive the company's operational plan, set objectives, and inform the business as it grows into its next stage of development.
The ideal candidate will demonstrate both an eagerness to learn and a sound foundation of skills and business acumen to hit the ground running. We are looking for someone with the desire and curiosity to constantly learn, take initiative, and thrive in a fast-paced SaaS environment.
What You’ll Do On The Team:
Data Modeling and Reporting:
Support for Strategic Initiatives:
System Management:
Ad Hoc Analysis:
What You’ll Bring To The Team:
Research has shown that individuals from marginalized groups are less likely to apply to jobs where they don't meet 100% of the criteria. Gladly values diversity of experience, so if you believe you have the right skill set, we welcome you to apply - even if you don't check every box in the job description. We're committed to an inclusive workplace and would love to see if you could be the next great addition to our team.
Compensation:
For cash compensation, we set standard ranges for all U.S.-based roles based on function, level, and geographic location, benchmarked against similar stage growth companies. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.
At Gladly, we’re not just building software—we’re transforming an industry. We take a people-first approach, both in our product and our culture. When you join us, you’ll enjoy:
At Gladly, we believe in challenging the status quo, celebrating grit, and striving for excellence. We thrive as a team by embracing transparency, collaboration, and a customer-first mindset. If this role excites you but you don’t meet every qualification, we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.
Gladly is a best-in-class customer service technology platform. Learn why leading companies are choosing Gladly's customer service platform.
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FP&A Manager Q&A's