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For one of our clients, we are looking for a Forward Deployed Engineer, remotely from United States.
As a Forward Deployed Engineer, you will play a pivotal role bridging technical engineering with customer-facing teams. You’ll engage with clients during the pre-sales, post-sales, and engineering phases to help them overcome technical challenges, ensuring smooth implementations and custom solutions. You will be expected to develop and maintain a deep understanding of the platform and customer needs, delivering customized solutions and collaborating with engineering teams to resolve issues and enhance client success. This role demands the ability to work in a fast-paced environment while balancing multiple priorities.
Accountabilities:
- Develop and maintain an in-depth understanding of both the platform and customer needs to deliver customizations, configurations, and integrations.
- Collaborate closely with Core Engineering teams to research and develop solutions to complex customer issues.
- Manage a queue of development, implementation, and support-related requests, prioritizing tasks effectively within the team.
- Contribute to internal R&D projects that enhance processes, build tooling improvements, and develop new features to uplift the organization.
- Work cross-functionally with R&D teams to provide support and ensure successful implementation and ongoing product support.
Requirements
- Proficiency in Python with the ability to write and maintain high-quality code in a fast-paced environment.
- Experience with Atlassian and Git tools, and knowledge of associated workflows.
- Strong problem-solving abilities and attention to detail.
- Capable of juggling multiple priorities and managing deadlines effectively.
- Excellent interpersonal skills with a calm demeanor under pressure.
- Resourceful and self-driven with a desire to learn and improve.
- Strong verbal and written communication skills, with the ability to both lead and support teams.
- Technically inclined with a solid aptitude for analyzing data.
- A customer-first mindset with a passion for solving problems for others.
Benefits
- Competitive salary with opportunities for growth and career development.
- Flexible work environment with remote-first policies.
- Collaborative team culture where your input and contributions are valued.
- Professional development opportunities to enhance your skills.
- Health and wellness benefits to support your well-being.
- Opportunity to work on impactful projects with innovative technology.
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