Forward Deployed Engineer

C3 AI is seeking a highly qualified Forward Deployed Engineer's to join the C3 AI Services team in Redwood City, CA. The Forward Deployed Engineer is a C3 AI product expert skilled in providing exemplary product support for C3 AI products. This professional will engage with C3 AI customers to 1) accurately assess the cause of the customer inquiry, 2) set customer expectations regarding C3 AI’s approach to address customer concerns, and 3) identify and implement the required application or C3 AI Platform changes to successfully resolve each customer’s product or service-related issue. 

The professional should have application development experience and strong mentoring expertise.  The candidate must demonstrate an interest in advancing their career in application development, machine learning, data integration, and consulting.

Responsibilities:

• Become an expert in the C3 AI platform, C3 AI Tools, and C3 AI applications to enable and assist C3 AI customers to build their own applications.
• Perform debugging, troubleshooting, modifications and unit testing of applications and solutions.
• Assess and prioritize customer product change requests and validate in advance of customer upgrades.
• The Forward Deployed Engineer must be able to research problems thoroughly and clearly characterize customer and partner reported issues.
• Contribute to the evolution of the C3 AI customer support organization with industry best practices and tools to support improving customer support experiences.
• Demonstrate a consistently high level of professionalism and courteousness in all customer, partner and internal interactions.
• Work professionally with Products, Engineering and Customer Services teams to implement, validate and, where necessary, document solutions.
• Assist in planning and validation of C3 AI product releases.

Qualifications:

• Bachelor’s degree required; advanced degree preferred.
• 2+ years of experience (6+ for a Senior Forward Deployed Engineer) in software application development.
• Software product support experience.
• JavaScript expertise.
• Proficient with test automation tools.
• Proven experience in cross-organizational collaboration.
• Proven ability to work effectively in a dynamic, fast-paced environment.

Preferred Qualifications:

• Consulting expertise preferred.

Candidates must be authorized to work in the United States without the need for current or future company sponsorship.