Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries.
We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios. Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.
Join us in our mission to build engaging player communities and offer outstanding experiences! 🎮🔥
Role overview
We are seeking a Forum Moderator to join our team and help moderate and animate our client’s community on Discourse. The ideal candidate will have a passion for our client’s products, a strong understanding of online communities, and excellent communication and interpersonal skills. Level up your game and apply today! 🚀🔥
Your responsibilities:
- Monitor and moderate our client’s Community on Discourse
- Respond to user questions and concerns in a timely and helpful manner
- Enforce the community guidelines and policies
- Identify and remove inappropriate content
- Promote positive and constructive discussions
- Help create and maintain a welcoming and inclusive community environment
- Work closely with our client to ensure that the community is aligned with their goals and values
What are we looking for?
You'd be a great fit for this role if you have:
- Strong understanding of online communities and their dynamics
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Passion for our clients’ products and services
- Strong problem-solving and conflict resolution skills
- Familiarity with Discourse or similar forum software
- Ability to work flexible hours, including evening/night shifts
Minimum Requirements:
- Mastery in C1-C2 level Japanese language proficiency, with Business Level English skills
- Basic PC skills (Excel, Word, Emails)
- Interest in social media & gaming
Benefits
What do we offer?
Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.
Benefits:
- We propose an employment contract.
- We want you to work comfortably - so we offer remote work with necessary equipment and the possibility of visiting our brand-new office at the Global Office Park in Katowice! (PS. Did we mention we even have a slide…?)
- We want you to stay healthy and happy - so we offer the attractive benefits package including: private medical care option, MyBenefit system, Multisport card, a subsidy for glasses and the Employee Assistance Program with personal, legal and financial counselling services.
- We want you to grow with us - so we offer professional development opportunities e.g. online learning platform, training sessions and open vacancies exclusively for internal candidates.
- We want you to make an impact - so we have the Employee referral program - you can invite your friend to become a fellow Keywordian and get the prize!
- We want you to have fun - so we organize company parties with delicious food and lots of attractions at Global Office Park - last year we organized i.a. End-Of-Year Party, Halloween and Open Day for our friends & family. This year we also hosted KeywordsCon - our very first video game convention! We prepare plenty of activities, competitions and even gaming tournaments for employees with awards + occasional company gifts as well!
- We want you to be a part of our community - so we offer the unique chance to take a look behind the scenes of the gaming industry and the opportunity to gain valuable experience by collaborating with people from all over the world!
Phases of our recruitment journey:
- You send us your application with your updated resume.
- After reviewing your candidacy, we invite you to our online language assessment (Japanese and English) to better evaluate your written skills. Our language test will require typing, so we would encourage you to take it on a computer and make sure you have the keyboard in your language settings to facilitate its completion. Check your inbox to find the test invitation and keep your phone close!
- Once you submit your test, the assessment will take approximately several days to be evaluated.
- If you successfully pass the test - we’ll invite you for the online Interview via MS Teams with one of our Talent Acquisition Specialists. It’s a perfect chance to exchange questions and get to know each other better. For some projects there might be a second interview with a Team Lead or an Operations Manager.
- At the end of our journey - hopefully you will receive an offer and become our new Keywordian!
Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.
That would be it from us - now we are waiting for your move!
#imaginemore
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.
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Role Information: EN
Studio: Keywords Studios
Location: Europe, Poland
Area of Work: Player Engagement
Service: Engage
Employment Type: Full Time, Permanent
Working Pattern: Remote
