Forensic Document Analyst (3758)

About GBG  

 GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most.  

 Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers.  

Why you should be@GBG  

Reach 

The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.  

This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world.   

 Trust  

When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else. 

This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity, Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.  

The Team

Part of the Technology & Operations, the FDE team works directly with GBG IDscan customers, partners, and internal stakeholders to resolve document-related queries and provide a second line of defense against digital identity fraud. Working to resolve customer issues is our priority however, IDES (IDscan Document Expert System) is the brain behind IDscan document processing technology, and many teams in IDscan work on IDES to keep improving it from different aspects. IDES is the processing engine that takes images from various sources and processes them to classify, authenticate, and extract information from different types of identity documents. This team will ensure IDES is maintained and grows along with all the new documents that are introduced into the market. 

The role

Successful candidates will be required to deliver an industry leading document checking service (FDCS) to GBG’s Identity customers and partners. The Forensic Document Examiner will ensure customer support/queries are dealt with quickly and thoroughly across multiple platforms.

As you research and build your document knowledge, you will help to expand and maintain GBG IDscan document library and prepare reference data for our Document Knowledge Team to enable them to train our software and expand our samples database used as a tool in the document verification process.

Please note that this position requires you to work the following pattern:

• Mon-Fri 11:30am-8:00pm
• Occasional wkd or morning shift cover (8:00am – 4:30pm) may be required to meet business requirements. This will be scheduled on the rotational bases. Sat: 8am-6pm, Sun and Bank Holidays 11am-5pm Sat. lunch cover (2hrs)

What you will do

• Respond to customer requests over live chat, portals and emails
• Maintain the integrity of records and collect information, evidence, ID samples in a legally admissible and responsible manner, as prescribed by IDscan
• Act on information, either directly or through escalation
• Write and/or review detailed summaries of researched identity documents
• Prepare reference data to build your document knowledge and help to train our software
• Review semantic and visual features of identity documents
• Manage daily transcript report

Additionally, you may:

• Regression test new document library packages and compare against older versions as and when required

• Define new document types/ enhance the existing ones

Requirements

• Attention to Detail: Exceptional focus on accuracy, with the ability to ensure all documentation and records are precise and up to date.
• Data Analysis & Critical Thinking: Strong ability to analyze data, think critically, and develop effective solutions to complex issues.
• Adaptability & Decision-Making: Comfortable adapting to new challenges and making informed decisions in a dynamic environment.
• Self-Management: Able to organize and prioritize your workload independently while maintaining a high standard of performance.
• Autonomy: Ability to work autonomously with minimal supervision while taking ownership of tasks.
• Communication Skills: Excellent verbal and written communication skills, with proficiency in writing clear documentation and reports, coupled with an outstanding command of the English language.
• Fast Learner: Quick to learn new tools and IT systems, with a baseline competency in PowerPoint, Excel, Windows, and Outlook.
• Customer Focus: A strong commitment to providing excellent customer service, ensuring a great experience for all clients and stakeholders.
• Team Collaboration: Acknowledges the value of teamwork, supporting others while being capable of working independently when required.
• Analytical Mindset: Demonstrates clear analytical thinking, with a passion for learning and a commitment to delivering exceptional customer service.
• Ambition & Positive Attitude: Brings a proactive, can-do attitude to the role, with a hunger for continuous growth and industry knowledge.
• Organized & Independent: Highly organized and capable of working independently, managing your tasks efficiently and effectively.

Desired Skills and Qualifications:

• Information Research & Problem-Solving: Proficient in gathering, analyzing, and interpreting data to develop well-thought-out solutions.
• Technical Creativity: Basic knowledge of Photoshop or design tools is a plus.
• Data Protection & Privacy Awareness: Familiarity with data protection and privacy standards is advantageous.
• Identity Document Knowledge: Understanding of identity documents and fraud prevention techniques is beneficial.
• Industry Certification: CIFAS Identity Document Fraud Training (or equivalent) would be highly valued.

Benefits

To find out more  

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. 

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [email protected] and we’ll be in touch. You can also check out our career site here.  

Why not apply and make life@GBG work for you?