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elmenus is hiring a

Fleet Operation Specialist (Area Manager)

Cairo, Egypt
  • Runner Experience
    • Runners On-boarding: follow up with the new runner who starts working in elmenus to make sure from the runner understanding all operation details
    • Follow up with the runner to communicate in the urgent problems and discuss the ideas will make the work process more efficient and optimum
    • Runner WhatsApp group follow up: follow up in the runners whatsapp groups to check operation performance and liveops quick response
    • Canceled Orders follow up, Daily follow-up with the Runners on the canceled orders to ensure all canceled orders have been reported and follow-up
    • Restaurant Follow up, following up with the restaurant in all pools to enhance the customer, runner and the restaurant experience
    • Follow up with the sales team to discuss and review the top delayed restaurant and match the supply availability to match the restaurant's demand
    • Follow up with the support team, Reporting the runner's big issues to the support and helping in solving orders issues
    • Runners Off-Boarding

  • Runner Performance
    • Runner Availability Monitoring: daily analysis on the runner performance to enhance it and achieve our KPIs
    • Follow up with Runners on the week shift fulfillment and ensure all runners have submitted their shifts according to our shifts plan
    • Follow up with the acquisition Team on the supply statues
    • Responsible for the logistics (Pouches and T-shirts) and Arrange the providers logistics needs
    • Follow up with the support and quality department to identify the fraud cases and take the suitable action to prevent it
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