Fleet Maintenance Specialist (Hooksett, NH)

Are you a detail-oriented, self-motivated individual with a passion for fleet maintenance? Join our team as a Specialist, Fleet Maintenance, where you'll provide critical support to our Fleet Maintenance Programs. This dynamic role offers the opportunity to work from Merchants Fleet HQ or remotely.

Key Responsibilities:

• Serve as the go-to expert on maintenance issues for vendors, fleet managers, and drivers.
• Provide exceptional customer service and technical guidance via phone and email.
• Collaborate with Fleet Products Management and Client Service Teams to troubleshoot and resolve challenges.
• Manage relationships with customers and vendors, ensuring transactions meet company standards.
• Assist with new hire onboarding and training and help integrate onboarding programs.
• Participate in management reporting and assist in policy and procedure development.
• Oversee PO reviews, follow-ups, and assist with administrative reporting on recalls.
• Support cross-training for departments like Client Experience to improve service delivery.

Skills Required:

• Active ASE/ICAR/NAFA Certifications.
• Strong organizational skills and attention to detail.
• Proficient with Tableau, Microsoft Word, Excel, and Outlook.
• High energy, excellent customer service, and professional communication skills.
• Ability to multitask, prioritize work, and problem-solve in a dynamic environment.

Experience:

• 2+ years of experience with trailers, tractors, hydraulic systems, diesel engines, or medium/heavy-duty vehicle maintenance.

Education:

• Associate’s or Bachelor’s Degree preferred.

Connect With Me on LinkedIn to Learn More - linkedin.com/in/chipclarke 

The Company 

You're invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. You’re tired of being told “no” when you think of ways to improve, innovate, and do things better.

There’s a place for people like you. Welcome to Merchants Fleet.

We’ve been around for more than 60 years, but we’re the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. That’s a lot of responsibility, and why we want our employees to always be at their best.

Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including:

• Leadership who truly lead and engage with employees   
• Real career paths and the tools you need to grow and develop  
• A work environment that’s encouraging and collaborative

We know employees won’t stay if they’re not happy, which is why we provide a great benefits package on top of our award-winning work environment. In fact, we’ve just made the “Great Companies to Work For in NH” list for the eighth year in a row and have a 88% employee satisfaction score (higher than the national average of 57%).

So, what are you waiting for? See why a career with Merchants Fleet is the best decision your future self has ever made.  

We are so fortunate to have an in-house team of Talent Acquisition Specialists who do an exceptional job meeting all of the needs of our business. For this reason, we do not have a need for external recruiting support.

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