Yassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world.
We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally.
Helping usher the continent into a digital economy era. We’re not just about serving people - we’re about creating a marketplace to bring people what they need while infusing social values.
ABOUT THE ROLE
We are looking for highly organized candidates with good quantitative ability for the position of fleet coordinator. he will be responsible for assisting in the recruitment of quality riders into the fleet, maintaining detailed records of vehicle servicing and inspection and scheduling regular vehicle maintenance to ensure operational efficiency, among other duties.
TASKS
- Riders acquisition and onboarding
- Fleet performance follow up
- Analyzing outputs and making data-driven insights leading to process optimisation
- Supporting the implementation of new processes to drive efficiency within the team and provide amazing service to our Riders
- Managing inbound queries from our Riders
- Supporting Delivery Manager to create a streamlined process by which inbound communications from riders travel through the rider support pipeline smoothly and are handled efficiently
- Acting as the point of contact for the delivery department; helping to coordinate escalations between other lines of business, external individuals and organizations
REQUIREMENTS
- 2-3 years of relevant professional experience
- Ability to make actionable insights from quantitative and qualitative data sets
- Clear and engaging communication skills in person, on the phone and in writing
- Refined interpersonal skills, ability to empathize and connect with people from a wide variety of backgrounds
- Significant experience in a people-facing role
- Confidence to remain calm under pressure and instill calm in others
BENEFITS
- Ground floor opportunity with the team; shape the strategic direction of the company
- Sharp, motivated co-workers in a fun office environment or in remote
- Paid company holidays
- Full social coverage
- Free Delivery and access to special offers
- Meal allowance
- Group insurance
At Yassir, we believe in the power of diversity and the importance of an inclusive culture. So, if you're ready to bring your unique perspective and experiences to the table, then we're excited to listen.
Don't just apply for a job, come and be a part of our journey. Let's create a better tomorrow together.
We look forward to receiving your application!
Best of luck,
Your Yassir TA Team
