1stDibs is a one-of-a-kind online marketplace that connects design lovers to more than one million extraordinary pieces, from furniture and fine art to jewelry and fashion. As a leading global marketplace for design lovers, we enable shoppers to discover beautiful things and interact with top sellers from around the world and our team shares that passion. Our best-in-class platform allows shoppers to buy directly, negotiate a price, or bid on items at auction and enables them to interact with sellers throughout all stages of the transaction — including item inquiries, price negotiations, and customization requests.
1stDibs is the world's largest curated and vetted marketplace for luxury items. The Marketplace Trust team is instrumental in ensuring that our policies are upheld for stakeholders, finely balancing each aspect to arrive at an effective outcome.
We work in close collaboration with our Customer Service, Supply and Accounting teams to ensure compliance across the marketplace, increasing awareness and focusing on improving efficiencies to protect 1stDibs revenue.
1stDibs is seeking a Fixed Term Marketplace Trust Associate to join our Marketplace Trust team for a seven-month contract, focusing on our Chargeback response and function.This is a self-driven position that requires excellent communication, interpersonal skills, critical thinking, and a high attention to detail.
This hybrid role is based in Wyboston, UK. Our current working days in the office are Tuesdays and Thursdays.
What you’ll do
You will respond to card issuer Inquiries, Chargebacks and Pre-Arbitration disputes by providing detailed, evidence-based submissions whilst managing a constantly moving and time-sensitive caseload effectively.
What you’ll bring
Nice to haves:
The 1stDibs mission, to enrich lives with the extraordinary, can only be achieved when diversity, equity and inclusion are embedded into our values, culture and the way we do business. Enabling access to and celebrating unique and diverse perspectives is at the very core of what we do. We are committed to attracting and retaining the best talent in the industry, who are reflective of the diversity of our communities, and fostering an environment where every individual feels they belong, are valued and heard. As a leading design marketplace, we leverage the power of our platform and brand to empower historically underrepresented individuals, and the businesses they own, across the art and design industries.
Total Compensation Statement
1stDibs is committed to attracting, motivating and retaining top talent who drive the business forward and help us achieve our mission and vision. The company’s Total Compensation packages are designed to reward performance, be fair, equitable, and competitive, and consist of base salary, equity (where applicable), and health and work-life benefits.
