Our Customer Experience FinRoll (Finance and Payroll) team is looking for a detail-oriented and motivated individual to join us as a Customer Experience Associate. In this role, you’ll be the go-to person for handling invoicing and payroll questions, ensuring our clients and talents have an exceptional experience.
If you love solving problems, have strong analytical skills with a passion for delivering excellent customer service, then this is the role for you! This is an exciting chance to join a dynamic team and play a key role in our company’s growth and success.
What you’ll do…
- Respond to client inquiries about invoices, thoroughly investigating each situation to find a solution.
- Collaborate with cross-functional teams to resolve financial discrepancies.
- Identify and report invoice errors, proactively addressing root causes to prevent future issues.
- Offer expert support to talents (our clients' employees) on payroll questions.
- Create and maintain thorough knowledge documentation for your assigned payroll regions.
- Take ownership of customer requests, ensuring timely and satisfactory resolution.
- Deliver exceptional customer service, building trust and strong relationships with clients and talents.
- Advocate for customer needs internally, driving continuous improvements in processes.
What we're looking for…
- Excellent written and verbal communication skills in English.
- Experience in a client-facing role, ideally in a remote environment.
- Strong analytical and problem-solving skills, with an aptitude for working with data and numbers.
- Passion for delivering outstanding customer service and fostering strong relationships.
- Ability to work independently and proactively, with a results-oriented mindset
What we offer…
- As a remote and distributed team, you can do your best work from anywhere you are the happiest
- Trust-based work – organise your own schedule. We want to celebrate results, not hours spent working
- WorkFlex - easily workation from your dream destination
- Well-Being Day - a dedicated day off to disconnect and recharge
- Subsidised gym membership subscription
- Training and development allowance
- Opportunities to get to know some of your colleagues at our offices
- Regular virtual events and annual team meetups
*Some benefits may vary due to local laws and regulations.
Who we are…
We are WorkMotion, an Employer of the Future.
By thinking outside the border, we are revolutionizing the working world and making the dream of working from anywhere a reality. Our all-in-one HR platform redefines global onboarding and management, ensuring 100% compliant remote employment.
What's great about being part of WorkMotion is that we practice what we preach – we're all about location flexibility. Joining us means embracing remote work without limits. Our passion lies in building a more globalized world and in transforming how we work in a meaningful way.
** WorkMotion is an equal opportunity employer, committed to fostering an inclusive environment that embraces individuals of diverse backgrounds, genders, sexual orientations, disabilities
