Are you looking to join a company at the forefront of innovation and transformation? Look no further than Talan!
We are seeking a talented Production Support Engineer to join our team and work on Equity IT projects. The ideal candidate will have expertise in FIX messages, order routing, and client onboarding.
As a member of our team, you will have the opportunity to work on cutting-edge technology and collaborate with a dynamic group of professionals who are dedicated to excellence. You will have the chance to contribute to the development of our Finance engineering team and grow your career in a stimulating environment.
If you are a skilled Support Engineer with a passion for finance and technology, we encourage you to apply for this exciting opportunity. Join us and take your career to the next level!
Role and responsibilities
- Main responsibility will be working with clients to onboard them into our FIX trading platform and provide ongoing support to provide the highest level of customer satisfaction.
- Work with clients as well as the Trading Desk to understand their FIX onboarding requirements and configure FIX settings to meet their needs.
- Troubleshoot and resolve technical issues related to FIX connectivity, Onboarding, and working with Internal as well as External teams if required.
- Coordinate with internal stakeholders to ensure that FIX onboarding and Production support are in line with the Business objectives.
- Maintain accurate records of Client Onboarding and production support activities and update knowledge base/wiki on a regular basis.
- Work with external software vendors that have integrated with our systems, or vice versa
- Coordinate the release of new applications and FIX configurations and enhancements with external clients
- Bachelor Degree in Computer Science or related field.
- Min 3 years’ experience working with FIX protocols with deep understanding of FIX messages and order routing.
- Excellent communication and Interpersonal skills with ability to strong relationship with clients and internal stake holders.
- Strong Problem solving and troubleshooting skills.
- Attention to details and ability to maintain accurate records.
- Ability to work independently and as part of team.
The salary range for this role is US$75,000 - US$100,000
Company’s Benefits
At Talan, we invest in our employees' well-being and empower them with benefits, including:
- 💵 Competitive salary
- 💸401(k) retirement plan with company matching
- 🌴15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
- 📴8 paid holidays + 5 sick days + 2 personal days per year
- ❤️🩹Company health, dental, and vision insurance plans + FSA
- 🦺Voluntary STD and LTD
- 🚍 Commuter/transit benefits
All your information will be kept confidential according to EEO guidelines.
FIX, Client onboarding, Production Support, New York City, bank, network, finance
