Fitness Manager

What You're Responsible For:

• Fitness Center Operational Management: Oversee the operational strategy and management of your assigned fitness centers ensuring the operations are a seamless experience for tenants. This may include: ordering locker room supplies, cleaning equipment, folding and restocking towels and laundry, opening and closing procedures, etc.
• Fitness Center Tours and Leasing Support: Lead tours of the fitness center spaces to interested tenants, communicating Lulafit’s offerings and private services throughout.
• Marketing and Communication: Implement and oversee marketing strategies and communications, including newsletters, email campaigns, digital marketing, and printed materials to engage tenants.
• Fitness Center Services: Act as head personal trainer by coordinating and administering personal training and small group training sessions within the fitness center. Plan and lead group fitness classes to the membership population. Provide timely and professional communication to members before and after sessions to ensure a hospitality-focused experience.
• Fitness Center Revenue Generation: Manage payment for memberships, sessions and session packages, upselling and cross-selling where appropriate. Implement and maintain a revenue generation strategy to meet or exceed revenue goals month over month.
• Tenant Satisfaction and Engagement: Prioritize tenant satisfaction by actively engaging with tenants to understand their needs and preferences. Implement innovative strategies and programs to enhance their experience, fostering a vibrant and connected community that drives long-term loyalty and satisfaction.
• Building Team Collaboration: Work collaboratively with the building maintenance and operations teams to ensure the facility is well maintained.

Who You Are: Baseline Requirements

• You have 3+ years experience in a fitness center environment. You may have worked as a manager of a boutique studio or a lead personal trainer at a commercial gym.
• Even better if your experience has touched the corporate fitness or wellness sector.
• You must have a valid Personal Training certification from a nationally recognized organization.
• You must be comfortable teaching multiple formats of group fitness classes to groups of all sizes.
• You are proficient with both the Google suite (what lulafit uses) and Microsoft Office (what our clients use).  Don’t worry, you don’t need to be great at PowerPoint nor super savvy with Excel.

Who You Are: Key Competencies

• Obsessively customer-centric.  In previous roles, you have exceeded what customers expected of you, you have an innate hospitality mindset and are happiest when you are serving others.
• A hyper-organized ball juggler.  You stay extremely organized and are constantly reprioritizing your own work because it’s what makes you most effective.  Everyone refers to you as a stellar multi-tasker.
• You are a stellar communicator.  You are known for clearly communicating your points - whether in email or verbally.  In this role you’ll be communicating a lot about bookings (both coordinating them and confirming), sending vendor communications, and engaging with different levels of tenants (office managers to C-Suite).
• A flexible and adaptable entrepreneur: You thrive in an ever changing environment. You can instinctually reprioritize your tasks based on changing demands, and can keep a level head and hospitality mindset through these changes. You are able to work autonomously and consistently aim to anticipate colleague and tenant needs.
• A proven revenue generator.  You have experience sourcing, vetting, and managing vendor relationships. You have also monetized fitness center memberships and hit personal training revenue goals in previous roles.