Pay Range: $40-$50 per class, $20 per hour for desk coverage
Location: Chicago, IL at various locations downtown.
Work Hours: TBD; 2-4 classes per week with variable additional hours for desk coverage. Availability either early morning (6:00am-8:00am) or evening (5:00pm-7:00pm) or both.
Reports to: Experience Specialist in Chicago
Who We Are:
At lulafit we are redefining amenity management in commercial real estate by activating shared spaces in the modern workplace. We blend creativity with strategic insights to craft solutions tailored to the unique needs and aspirations of our clients and their tenants.
Whether it's designing state-of-the-art fitness centers, cultivating exceptional meetings, or curating engaging events and programming, we are committed to setting a new benchmark for excellence in the industry.
Join us as we embark on a journey to transform spaces, inspire innovation, and shape the future of work.
Your Mission:
Your mission is to lead group fitness sessions across various locations within the Chicago market, while providing the highest level of customer service. You will be tenant facing, provide anticipatory service, be extremely detail oriented, and maintain a high level of professionalism with all levels of stakeholders.
The Legacy You’ll Leave:
As a result of your time in this role, you brought joy to hundreds of human beings who work in the downtown Chicago area. You created such deep and meaningful relationships with the building’s tenants that they never wanted lulafit to leave. Your legacy brought wellness and peak performance to the masses and turned their building into somewhere they were excited to show up every day.
What You’re Responsible For:
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Group Fitness Programming: Plan and lead group fitness classes throughout various locations in downtown Chicago. Have at least two regularly scheduled weekly classes, and be available to be on-call for additional classes as needed. Provide timely and professional communication to members before and after sessions to ensure a hospitality-focused experience.
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Five-Star Hospitality Service: Ensure wonderful experience for clients by anticipating their needs and bringing special touches to every session, for example: equipment is prepared ahead of time, towels placed on mats, and the smallest details of the member experience are attended to.
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Client Satisfaction and Engagement: Prioritize client satisfaction by actively engaging with client to understand their needs and preferences. Implement innovative strategies and programs to enhance their experience, fostering a vibrant and connected community that drives long-term loyalty and satisfaction.
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Team and Operational Support: You will support the Operations Team with projects to increase client engagement and member experience.
Who You Are: Baseline Requirements:
- You have 1+ years experience in a fitness center environment teaching group fitness classes in formats such as Bootcamp, HIIT, core, etc. Even better if your experience has touched the corporate fitness or wellness sector.
- You have a valid Group Fitness certification from a nationally recognized organization.
- You have an up-to-date CPR and AED certification.
- You are technologically savvy and can assist members with class and training sign-ups through our native technology as needed.
Who You Are: Key Competencies:
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Obsessively customer-centric. In previous roles, you have exceeded what customers expected of you, you have an innate hospitality mindset and are happiest when you are serving others.
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A hyper-organized ball juggler. You stay extremely organized and are constantly reprioritizing your own work because it’s what makes you most effective. Everyone refers to you as a stellar multi-tasker.
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You are a stellar communicator. You are known for clearly communicating your points - whether in email or verbally. In this role you’ll be communicating a lot about bookings (both coordinating them and confirming), sending vendor communications, and engaging with different levels of tenants (office managers to C-Suite).
Our Core Values:
Lulafit’s culture is based on a shared respect for our lived values HERE. Fit with our values is a critical component of our hiring process, and you and all of our colleagues are expected to live our core values in interactions with team members, customers, and stakeholders. An assessment of how you have exhibited our values is also an important part of your performance review process.
Our Commitment To You:
Lulafit is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We know the more inclusive we are, the greater our impact will be!
