POSITION SUMMARY:
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
World Relief is a unique and invigorating place to work. We are looking for talented, ambitious, and collaborative people to come alongside our mission, vision, and values as we boldly engage the world’s greatest crises in partnership with the church. World Relief’s vision is to see the most vulnerable people transformed economically, socially, and spiritually, in community with the local church. World Relief seeks to accomplish this through excellence and continuous improvement in all our program initiatives and support services. This position is responsible for virtual client service delivery. The Virtual R&P program is a new and developing model of resettlement and will require individuals who can be flexible and comfortable in a fast-paced, changing environment. The ideal candidate is proficient with technology, able to communicate in another language represented by target service population (people from Afghanistan and Western Hemisphere) and has experience working in high volume human services environment.
Role & Responsibilities
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ensure accurate and timely disbursement of client payments for Virtual R&P program
- Enter payments into ERP system for Virtual R&P expenses
- Be proactive in supporting the implementation of new pre-paid card system for virtual R&P
- Process refugee payment requests from initiation to completion, adhering to budget constraints.
- Proactively allocate funds to cost centers for upcoming client payments.
- Maintain and update client payment records, identifying and communicating trends to relevant colleagues.
- Stay current on virtual R&P program requirements and their impact on direct assistance and client payments.
- Collaborate with the Director of Virtual R&P on budget development for virtual resettlement programs, including creating narratives, tracking variances, and preparing ad-hoc financial reports.
- Collaborate with USP Finance and Corporate finance as needed
- Monitoring budget v actual for VR&P administrative and client expenses
- Ensure accurate time and effort reporting
- Process employee reimbursement requests when necessary
- Collaborate with accountant to provide timely journal entry reclassification requests, bank statement reconciliations, etc.
- Develop comprehensive SOPs for routine client fund distribution procedures, outlining clear steps and responsibilities to ensure consistency and compliance.
- Provide financial expertise and recommendations to support decision-making processes regarding the allocation and utilization of emergency funds
Knowledge, Skills, & Abilities
- Advanced proficiency in Microsoft Office Suite, particularly Excel.
- Experience working with 3rd party pre-paid card services.
- Experience with cloud-based planning tools (Power BI) and ERP systems is a plus.
- Excellent written and verbal communication skills for collaboration with colleagues and partners.
- Strong cultural sensitivity and ability to thrive in a team environment.
- Exceptional organizational skills, with the ability to prioritize, manage time effectively, and meet deadlines.
- Adaptability, ability to work well under pressure, and a commitment to continuous learning.
Requirements
World Relief offers a competitive benefits package (25 hours + per week):
- Medical, Dental, Vision
- Offer 16 company Paid Holidays + 4 additional Personal days per year!
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for qualified employees)
- FSAs: Medical & Dependent Care, & Commuter Funding
- Supplemental Life Insurance (employee, spouse, and children)
- Critical Illness, Hospital Indemnity, and Accident insurance policies
- Legal Shield Insurance
World Relief pays 100% for eligible employees:
- Group Term Life (employee, spouse, and children)
- Long Term & Short-term Disability
- Accidental Death and Dismemberment (AD&D)
- Long Distance Travel Insurance
- Employee Assistance Program (EAP)
World Relief - Retirement:
- 401K & Roth
- WR matches up to 4%, then an additional quarter percent up to 10%
- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.
World Relief Discounts (Immediately Eligible):
- Verizon
- Pet Insurance through Nationwide
- Home and Auto insurance through Liberty Mutual
- Working Advantage Discount Program
- Active & Fit Gym Membership
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
