Olo was born out of a simple idea: What if you could order and pay for a coffee from your phone and have it ready upon arrival at the cafe? We got to work in 2005, sending text message orders to printers—two years before the iPhone would change the world.
Today, Olo operates as a leading SaaS platform accelerating digital transformation in the restaurant industry. Our Order, Pay, and Engage solutions enable hospitality at scale, help restaurants deliver more personalized and profitable guest experiences, and enable brands to do more with less - making every guest feel like a regular.
We are looking for an experienced finance professional to lead the GTM (Go-To-Market) Finance team. Reporting to the VP, FP&A, as Finance Director - GTM, you will bring strong analytical rigor and operational experience to help support and drive a critical Olo organization by partnering with leaders across GTM, including our CRO, EVPs of CX and Marketing, and SVP of Partner Ecosystem.
We’re looking for someone who is passionate about collaborating with leaders as a strategic thought partner, managing investments to drive revenue, and optimizing overall functional P&Ls. You will also help drive decision making around a complex revenue model that requires inputs from cross-functional teams (GTM, CX, Product, S&O, and more), and an understanding of platform/product and macro trends. You will lead Olo’s revenue forecast model with a heavy focus on driving forecast predictability across key revenue metrics (ACV, ARR, Revenue, Active Locations, ARPU, etc.), and to ensure strong forecast accuracy and alignment with business trajectory, you must be effective at partnering with cross-functional teams and questioning inputs, while having strong attention to detail, curiosity, and a data-driven attitude.
You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.
What You'll Do
- Operate as FP&A’s strategic thought partner to Go-To-Market leadership (including Sales, CX, Partner Ecosystem, and Marketing), gathering insights into future revenue and product monetization opportunities by incorporating inputs into what-if scenarios/ad hoc analyses.
- Collaborate with other FP&A partners and GTM Analytics and Strategy to maintain and improve revenue forecast models, capturing all variables that can potentially impact revenue such as implementation timing, order volumes, upsells, churn, etc.
- Evaluate GTM investments and derivative metrics to form data driven perspectives and propose P&L optimizing actions, and simplify and articulate narratives that outline easy to digest capital allocation strategies across wage and non-wage investments.
- Investigate and communicate variances between Actuals and Forecast, while highlighting trends and potential risks and opportunities for Olo, then share findings with Investor Relations and other key stakeholders.
- Support annual planning, budget, and forecast cycles with respect to GTM organization.
- Be a subject matter expert on customer acquisition/sales funnels and related SaaS performance metrics (LTV, CAC, Net Magic Number etc.), as well as customer engagement dynamics; understand, analyze, and communicate related market & channel trends.
- Create ad-hoc analyses to drive business strategy, improve efficiency and maximize ROI alongside a deep, recurring focus on understanding Marketing investments and benefits.
- Assist in preparation of materials for Board of Directors meetings and internal leadership meetings.
What We'll Expect From You
- Bachelor's Degree in Business, Finance, or Accounting (CFA a plus) or equivalent experience.
- 10+ years of progressive experience in finance, strategic planning, investment banking, or related fields; FP&A function experience is strongly preferred, and restaurant or restaurant tech experience is a plus, but not required.
- Excellent communication and interpersonal skills with a demonstrated ability to work in a fast-paced and dynamic environment.
- Strong leadership and mentorship skills.
- Proficiency in financial analysis, model building, and Microsoft Office (Excel/Powerpoint) and/or Google Suite (Sheets/Slides)
About Olo
Olo (NYSE: OLO) is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 700 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.
We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, on the 82nd floor of One World Trade Center.
We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!
Our best estimate of the compensation range for this opportunity is $129,419 - $176,270 annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
We encourage you to apply!
We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.
