Finance Change Manager (FCM)

Reporting to the VP Finance Control, this key role oversees and leads change in the Finance Control pillar with a focus on improvement rather than routine tasks. Finance Control handles the Order to Cash (O2C) and Record to Report (R2R) functions, ensuring efficient revenue booking.

The FCM will track performance metrics and deliver change projects to improve efficiency, emphasizing technology integration and automation. Additionally, the FCM will manage Finance Control’s outsourcing relationships, overseeing the transition and maturation of a BPO contract for O2C activities and exploring further outsourcing opportunities.

Shape and Deliver Change

• Drive process and system improvements within Finance Control
• Maintain the functional model/service catalogue for O2C and R2R activities
• Assess and respond to changes from projects, acquisitions, policy shifts, or external events
• Provide project management and business analysis for smaller projects
• Contribute to ERP strategy for T&F
• Stay updated on industry best practices to bring new ideas and challenge existing processes

BPO Service Management

• Act as the main liaison with BPO service providers
• Oversee BPO activities, ensuring compliance with contracts and SLAs
• Monitor BPO performance metrics to ensure quality and efficiency
• Develop and implement process improvements within BPO operations
• Handle escalations related to BPO issues and resolve them promptly

Planning and Reporting

• Help set key performance metrics for Finance Control
• Contribute to the annual operating plan and budget by prioritizing future projects

Stakeholder Management

• Coordinate with technology stakeholders to prioritize efforts and ensure delivery
• Manage outsourcing relationships from opportunity identification to service transition
• Liaise with Global Process Owners to ensure compliance with group policies and efficiency improvements
• Ensure adherence to Group policy and control obligations (e.g., RACMs)
• Promote efficient and consistent working practices across Finance Control
• Manage and develop the Change Analyst direct report

Desirable

• Experience with outsourcing/BPO, service transition, and delivery
• CIMA/ACCA or equivalent qualification
• Degree in accounting or finance
• Project management/business process improvement qualifications (e.g., Prince2/Six Sigma)

Skills & Abilities

• Confident communicator with strong influencing skills
• Inquisitive, detail-oriented, and analytical
• Collaborative across projects and organizations
• Able to mentor and coach, including senior staff
• Constructive challenger with excellent relationship skills
• Experience managing change and supporting engagement programs
• Proven results in a fast-paced environment
• Strong experience in technology change and benefits realization
• Extensive Finance ERP experience (ideally SAP)

Closing Date: Applications close 10th of July 2024

Location: – The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance to ensure that as a balanced worker they can make it to our office locations to collaborate as required.

Taylor & Francis Group an Informa Business 

We want all our candidates to shine in our recruitment process. Please let us know if there is anything we can do to ensure you are able to show us your best self. This could include having the application form in a different format, more time for questions, or anything else – please ask us, we are happy to be flexible! Please contact [email protected]  

Being Yourself at Taylor & Francis 

 If you’re excited about working with Taylor & Francis to foster human progress through knowledge, we invite you to apply even if your existing skills and experience don’t fit every item listed above. At Taylor & Francis, we are at our best and most successful when colleagues can be themselves and contribute regardless of their identity or background. As a colleague, you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources, incentives, and flexibility you need to enjoy success at work and to live a healthy, balanced life. 

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought, fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits, develops, and retains colleagues without regard to any protected personal characteristics or other non-merit-based factor. 

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers 

Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F. 

https://www.linkedin.com/company/taylor-&-francis-group/life/79e0c27c-afdf-4bbb-84e6-5f8ed5e10bb8/