Join Our Team as a Field Technician at Flash!
Are you customer-focused, detail-oriented, and skilled in PARCS and troubleshooting? Flash is seeking a dedicated Field Technician to provide regional onsite support and exceptional service to our clients within a specific area. In this role, you will be a crucial part of the Flash Support Services team, responsible for a range of tasks from installation oversight to complex problem-solving on various equipment types. This position is perfect for those who excel in communication, enjoy ticking tasks off their checklist, and thrive in providing top-notch customer service while managing multiple priorities in the field. Join us to make a tangible impact in the dynamic world of parking technology solutions!
What You'll Do:
- Manage installations with guidance from the Project Manager, leveraging internal and partner relationships to fully understand the scope and nature of each assigned project.
- Commission and test all aspects and functionality of Flash equipment upon installation completion.
- Service, troubleshoot, and resolve issues, ensuring all hardware, systems, and equipment are tested and working properly before leaving clients' locations.
- Complete commissioning documents, provide onsite hardware client training, and handle other necessary communications related to the project and team.
- Make final terminations, including low voltage control and network wiring connecting to the units/devices.
- Ensure clients are fully educated and trained on the use and maintenance of all hardware, systems, and equipment.
- Be familiar with various gate manufacturers and model/types to successfully program multiple variations per project nature and scope.
What You Bring:
- Strong customer-facing communication skills and the ability to manage competing priorities effectively.
- Strong professional business ethics, including building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving.
- Experience in parking/mobility tech and a flexible approach to dynamic role demands.
- The ability to quickly learn and understand new hardware/electronic components as needed.
Qualifications:
- 2-5 years of experience with increasing responsibility in a technical field, preferably in a parking industry-related environment.
- Experience communicating with colleagues and customers in a technical support environment.
- Customer success, project coordination, or technical experience.
- PARCS experience, Access Control/CCTV experience, and CompTIA A+, Network+ certifications are preferred.
- This dynamic role provides an excellent path to growth within Field Operations or into many other roles within our growing organization.
Join us in making a difference as we build our future. Flash is an equal opportunity employer dedicated to diversity, equality, and inclusion. We provide equal employment opportunities to all employees and applicants for employment. Flash prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
