Field Technician

Job Summary

• The Field Technician will provide regional onsite support for FLASH customers, who are local to a specific area.
• Providing regional onsite support across multiple garages and parking lots that use all different types of FLASH PARCS equipment, ensuring that the FlashParking equipment is fully functioning as well as troubleshooting issues that may arise.
• Overseeing the onsite installation tasks, when an installation occurs; this includes supporting associated installation contractors, making low voltage terminations, completing network installation, starting up and testing the equipment, and providing onsite training to the client.
• Communicating project updates to the Project Manager.
• Communicating when repairs are complete to the client.
• Document issues/resolutions daily in a ticketing system.
• Work with their manager to schedule/coordinate work and repairs for hardware failures that require contracted vendor involvement.
• Wearing and using PPE in accordance with our policies as reviewed in our FLASH University PPE Course.

Experience and Knowledge

• Experience with increasing responsibility in a technical field, preferably in a parking industry related environment, typically acquired through 2-5 years of experience.
• Experience communicating with colleagues and customers in a technical support environment.
• Customer success, project coordination or technical experience.
• PARCS experience, Access Control/CCTV experience, CompTIA A+, Network+ certifications are preferred.

What you will do when performing Field Technician Role:

• Manage installations with guidance of Project Manager - leveraging internal and partner relationships to fully understand the scope and nature of each assigned project as per the project manager.
• Commission and test all aspects and functionality of Flash equipment at the completion of installation.
• Service, troubleshoot, and resolve issues.
• Be responsible for completing commissioning documents, onsite hardware client training, other written and verbal communications as necessary to the project and team communication.
• Make final terminations - low voltage control and network wiring connecting to the units/devices.

Attributes You Have for Field Technician Role:

• Comfortable using hand tools and a multimeter.
• Developing understanding of FlashParking software solutions, capabilities, and installations; including a solid understanding of FlashParking hardware and associated troubleshooting techniques.
• The ability to quickly learn and understand new hardware/electronic components.
• Ability to read, write, speak, and understand the English language in a business environment.
• Ability to work autonomously in an uncontrolled environment (parking garage).
• Experience with troubleshooting methodologies & quality testing.
• General experience with low and high voltage wiring or commercial electrical knowledge.
• Experience communicating with colleagues and customers in a technical support environment.
• General knowledge of LAN/WAN networks and associated components.
• A valid U.S. Driver’s License.
• Bachelor’s Degree, Associates Degree or a Technical School Certification in a related field (or equivalent education, plus customer support, project coordination, or account management experience) is preferred.
• Ability to use a personal computer and proficiency with other Microsoft Office applications.

Knowledge, Skills, and Abilities:

• Strong written and verbal communication skills
• Amazing attention to detail
• Outgoing and has an “I’ve got this” attitude
• Ability to read, write, speak and understand the English language in a business environment
• Documentation skills
• PARCS experience, Access Control/CCTV experience, Comptia A+, Network+ certifications are preferred.
• Experience installing local networks and working with relays is a plus.