Field Services Technician, Victoria, Australia

Location preference: Lindenow, Victoria. 

As a Field Robot Engineer at Carbon Robotics, traditionally called a Field Services Technician, you are responsible for ensuring customer success via successful implementation and support of Carbon Robotics Equipment. You'll be responsible for owning, scheduling, and prioritizing maintenance tasks on the LaserWeeders as well as owning and ensuring successful implementations.  This includes training of operators, making usage recommendations based on agronomic knowledge and implementing set up. You will also act as a liaison to engineering and product departments by communicating customer wishes and complaints, equipment performance and pain points or bottlenecks. You will also support our Sales organization with scheduled demos and site visits as needed.  You'll be an expert with our Laserweeder!

Duties and Responsibilities: 

• The training of operators and all farm personnel required to successfully implement the use of Carbon Robotics equipment to growers.
• Serve as the lead point of contact for assigned accounts.
• The ability to learn and teach every facet of usage of equipment, from transportation, maintenance to field utilization and operation.
• To schedule, coordinate and prioritize bi-weekly maintenance tasks on Slayers in collaboration with the support team. 
• Ownership of quality of work and scheduling
• Report immediately to Support and Ops Management teams any event, condition, or circumstance that could injure another employee, damage Carbon Robotics equipment, reduce customer confidence, impair service, etc. 
• Make recommendations to improve support processes and improve reliability.
• Troubleshoot and report weeding quality issues in collaboration with support 

Skills & Abilities: 

• Requires the ability to manage multiple projects, and the ability to solve an array of technical, personnel, and customer related problems. 
• Strong understanding of electrical and mechanical systems.
• Ability to read and interpret electrical diagrams.  
• Ability to clearly communicate over different platforms with a large set of stakeholders
• Ability to clearly document issues and processes 

Qualifications and Experience:

• 5+ years experience in agriculture working with growers and farming equipment desired
• Professional acumen with ability to deliver compelling demonstrations and address technical questions from prospective growers about our products to facilitate a sale
• Excellent people skills that allow you to develop rapport and build trust with growers and dealers
• Mechanically inclined; Able to troubleshoot and fix problems with Carbon Robotics Laser Weeding equipment
• Computer literate and capable of installing and updating software, uploading logs and tagging images
• Flexible and adaptable; effective in a startup environment with limited resources
• Regional travel required and vehicle provided.

Measures of Performance:

• Maintains positive working relations with all support stakeholders. 
• Plans, organizes, schedules and supervises work activities.
• Develops knowledge of and all associated systems.
• Maintenance tasks are performed at a high level and maintained in accordance with support, product and engineering teams. 
• Attends and participates in meetings related to support and performance.
• Enhances the image and reputation of Carbon Robotics by ensuring teams have necessary resources to execute tasks at a high level.
• Provides high quality training to incoming team members