Primary Function of Position:
Intuitive Surgical is widely considered the most exciting medical device company in the world today. Surgeons worldwide are changing the way surgery is performed by utilizing our robotic surgical device, the da Vinci® Surgical System, to enhance their surgical precision and greatly improve patient benefits. We have attracted some of the best and brightest on our team and now we are seeking a Field Service Engineer I to manage Customer Technical Relations after the point of Sale on All Intuitive Surgical Products, in an assigned territory. This position will require you to work independently, manage and prioritize technical escalations, and establish and maintain expectations with both the direct customer and other Intuitive surgical employees.
Essential Job Duties:
- Junior Field service Engineer supporting all da Vinci® Surgical platforms
- Analyze customer’s requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer.
- Ability to autonomously manage and schedule both planned and unplanned appointments with Customers to ensure maximum system reliability, functionality and that Uptime Guarantees are achieved. Assess and determine follow up visits to ensure maximum system reliability.
- Independently manage all administrative duties of role that includes but are not limited to; Spare Parts Inventory, Returned Material Authorizations, Calibrated Equipment, Training Documentation, Preventative Maintenance Scheduling, Service Contracts Billings, System Configurations, and data in Call Escalation database.
- Support Sales Training and Marketing events by analyzing potential issues and develop independent strategies to resolve.
Required Skills and Experience
- Minimum 1-3 years of field service experience is required
- Good administrative and record keeping skills
- Good written and oral communication skills
- Good interpersonal skills
- An ability to travel up to 50%, dependent upon account distribution
Required Education and Training:
- Minimum Bachelor’s Degree in in applied science or engineering preferred; or equivalent training/experience which may include extensive course work or study in the field of engineering or applied science
Preferred Skills and Experience:
- Knowledge of Operating Room protocol preferred
- Ability to independently troubleshoot electro-mechanical systems
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
