Company Description
At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.
Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.
Job Description
We are looking for an adaptable Field Service Technician to provide on-site support to our customers. In this role, you will drive successful on-site service of our unified mass notification systems to improve customer satisfaction, maximize customer retention, and increase profitability. Our ideal candidate is a self-starter with experience working in a fast-paced, ever-changing environment.
This role requires reporting to our HQ in Baltimore daily when not in the field.
A Day in the Life:
- Support system installation, start-up, and testing activities for Alertus outdoor warning systems at customer sites
- Be the main point of contact at job sites for our customers
- Perform quality control duties for Alertus outdoor notification systems
- Install and supervise the installation of Alertus indoor notification products
- Build/run cables and troubleshoot wiring
- Coordinate with customers to schedule regular site visits for routine maintenance. Site support will typically constitute at least 70% of work activity
- Monitor outdoor warning systems performance and recommend any adjustments as needed
- Evaluate site surveys
- Prioritize conflicting work requests and escalations
- Oversee, evaluate, and sign off on work performed by others
- Proactively document field issues and help improve product design and delivery processes
- Support our current and future implementation projects and assist with project planning
- Other duties as assigned as our outdoor warning systems product(s) grow in popularity
Required Skills:
- Ability to travel 70% of the time to customer sites
- Ability to troubleshoot, test, repair, and service technical equipment
- Go-getter attitude with the desire to step in where needed
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with wiring/cabling and electrical/electronics
- Ability to prioritize tasks and thrive in a fast-paced environment
- Exceptional verbal, written, and interpersonal communication skills
- Ability to successfully work autonomously
Education and Experience:
- Technical degree or certification(s) preferred
- 3+ years of experience in field service, electronics, or electrical-related work
Alertus Advantages:
- Unlimited Paid Time Off
- Paid Holidays
- 401(k) Retirement Plan
- Medical, Dental, and Vision Plans
- Short-term Disability, Accident, Hospital, and Cancer Insurance
- Live Near Your Work Homebuying Incentive Program
- Employee Referral Bonuses
- Flex Scheduling
All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.
Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19.
All your information will be kept confidential according to EEO guidelines.
EEO/AA Employer M/F/D/V
AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP
