The INNIO Advantage:
By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow. We are helping to meet today’s energy needs with 64 GW of installed capacity and 48,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future.
As an Equal Opportunity Employer, INNIO offers a comprehensive array of international career opportunities and understands that diversity creates excellence. Known for leadership development, we aim to empower individuals to reach their full potential.
The Field Services Staff Manager will directly manage Field Service Technicians and Work Preparators within the dedicated service region
Essential Responsibilities :
·Direct management regarding to quality of work; profitability; target agreements; employee development; EHS and customer satisfaction.
· Responsibility for classification according to the qualifications of the service technicians in the service region.
· Responsibility for the quality of work execution of commissioning; repairs, overhauls and warranty procedures across all product lines in the service region, in close cooperation with the WP.
· Collaboration in the strategic planning of the service region.
· Ensuring compliance with the work safety guidelines of all subordinate employees and contractors or external companies employed in the service region.
· Supporting the Service Sales Managers by developing and introducing standardized processes.
· Collecting and forwarding feedback from service technicians and customers to Service Center Managers and Service Area Managers in order to improve the reputation on the market.
· Working closely with the Service Area Managers to ensure that customer requirements are met by providing a high quality, timely service (e.g. on-site spare parts delivery, new business opportunities).
· Cost optimization of service calls and fulfilment of service contract requirements.
· Escalation of complex technical issues to the Help Desk.
· Implementation of and compliance with all safety-relevant requirements (EHS, EHS audits, escalation of EHS relevant topics to responsible parties).
· Increase customer satisfaction by ensuring fast response times and provision of the necessary service know-how.
· Management of the subordinate employees according to target agreements and employee development.
Qualification Requirements :
· Several years of experience in the electrical and/or mechanical field (preferably in plant engineering / energy sector) and in service (preferably)
· People Mgmt experience
· Completed technical or engineering degree (mechanical or electrical preferred)
· Fluency in English, additional language an advantage
