Field service work (commissioning, operation, testing, integration, optimization, maintenance and repair) in Japan, but also tasks in other geographical regions may occur·
Give support (incl. Remote support) to clients in terms of technical issues and sorter performance·
Provides detailed field reports that are useful for the whole organisation after every installation or technical intervention·
Takes care of a timely reporting of activities, costs and other reporting ·
Prepare and review onsite service visits and help for service sales offers ·
Give support to Sales and Project Management
Training of customer maintenance and service personnel on site as well as TSS Service Engineers·
Providing on call technical phone support and field response to equipment and customer issues ·
Japanese and Fluent in English, Excellent communication skills and the ability to deal effectively with customers.
At least 3 years or more of electrical and mechanical background/customer facing work experience required.
University degree in Mechanical, Electrical, or similar
Superior computer and operating system skills in Microsoft family B2B market in Industrial markets.
Troubleshooting, and follow-up skills. excellent technical problem-solving, Self-driven, pro-active and target oriented working style with a high willingness to perform.
Strong communication and facilitation skills with demonstrated ability to present complex technical information and issues in a user friendly manner, good in spoken and written.
Japanese language skill is a must. technical problem-solving, troubleshooting, and follow-up skills in English will be a plus· Ability to relate to customers, their views and issues, locally and in other countries and cultures.
Motivated individual who has a passion for Engineering · Socially outgoing, ability to handle stress
Education: · University or College studies in Electrical, Mechanical or Electro-Mechanical Engineering preferred
Ensuring the maximum performance of the TOMRA Sorting systems in the field to satisfy the customers
Responsible for an effective field service work in terms of costs and timing · Give trainings for field service engineers in interaction with Training Manager
Work with technical team to ensure to get sufficient documentation · Feedback to other departments (service / clients)
Give ideas about improvement possibilities (quality/efficiency/profitability)
Act positively and customer oriented · Field service work/optimization
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