Position Overview: At TOMRA, we believe diversity drives innovation. The Field Service Engineers play an integral role in the success of the resource revolution here at TOMRA. They are responsible for delivering high quality service to ensure enhanced machine performance and an excellent customer experience. We are looking for a field service engineer local to our Charlotte, NC office to support Customers within North America.
Primary Job Functions:
- Conduct a range of field service tasks including commissioning, testing, integration, optimization, maintenance, and repair throughout the USA, including Canada and Mexico.
- Offer expert consultation on customer plant systems (ex: subsystems that input material to our chute systems, subsystems which receive material from our chute systems, etc.)
- Provide support (incl. remote support) to clients regarding technical issues and sorter performance, etc.
- Deliver detailed field reports after each customer visit or technical intervention.
- Provide machine and maintenance training to customer and service personnel
- Provide on call technical phone support and field response to equipment and customer issues when not in the field
- Mentor junior level Field Support Engineers both technically and administratively.
- Contribute ideas about improvement possibilities (quality/efficiency/profitability).
Education:
- University or College studies in Electrical or Electro-Mechanical Engineering preferred; minimum Technician qualifications required.
Required Experience and Skills:
- Minimum of 3 years of customer-facing B2B experience in electrical and mechanical fields.
- You have a solid technical foundation, particularly in electricity (reading electrical diagrams and plans, API/PLC electrical automation);
- Excellent communication skills with demonstrated ability to present complex technical information and issues in a user-friendly manner.
- Flexible and willingness for international travel.
- You are at ease with computer programs / PC configuration.
- Fluent in English; Spanish language skills are a plus
Physical Requirements
- Job requires frequent bending, kneeling and standing.
- Ability to lift up to 80 lbs.
- Working in confined spaces.
- Ability to drive for long distances.
Travel:
- Travel on average 80% per year: local, domestic and international.
- Overnight travel Monday - Friday based on assignment
- Must have a valid passport
- Ability to drive without restrictions, clean DMV record.
Why work for us?
You will have long-term career opportunities, with a globally renowned company and the following:
- Strong benefits offering with medical, dental and vision plan premiums covered at 100% for employees.
- Healthy PTO policy with 26 days annually (sick, vacation, holiday) which increases with each year of seniority.
- Be part of a mission to transform how we all obtain, use and reuse the planet’s resources to enable a world without waste.
- Inclusive company culture that values diversity, well-being and strong camaraderie among our teammates.
- Global career opportunities with a strong record for promoting internally.
- Professional training and development: We are passionate about people and seeing them succeed.
- We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged.
Interested?
We look forward to hearing from you! Please apply with an up-to-date CV (in English).
*TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.
All your information will be kept confidential according to EEO guidelines.
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