Field Service Engineer

*Due to security clearance requirements, we can only consider applicants that have lived in the UK consecutively for 5 years or more*

This is a home-based role with regular travel to customer sites predominantly in the North West of the UK.

We have an exciting opportunity for a bright, proactive customer focussed field service engineer to fit into the existing team to provide effective 1st line on site fault resolution and service requests to our predominantly emergency service customer base within the North West and North Wales region.

You will be expected to work independently in a safe manner on customer sites, you will need to be able to communicate well with customers and internal colleagues and will need to be able to ensure all relevant documentation is completed correctly.  

The primary focus of the role is to provide an effective response to requests for service, Incident and Problem management activities. The activities will be primarily based on customer sites in the North West and North Wales area.

This is a fast-paced environment, so it is essential that you are able to manage a changing list of priorities.

Skills & Experience

• IT literate with an IT background for Windows in various forms:
  • Desktop – Windows 10 and 7
  • Server – 2016, 2019
  • WSUS
  • Active Directory
  • SQL (not essential but would be great)
     
• Networking – Cisco literate or qualified (not essential but would be great)
• Willingness to drive as this makes up a large amount of time within the role
• Able to approach any situation with a logical methodical manner
• Antivirus – Symantec experience
• Someone with previous Field Service experience so they understand the role would be ideal but not essential

In addition:

• Shift pattern comes with a 20% shift allowance on top of the annual salary.
• On call is required and arranged around the shift pattern which is approximately 1 day in 9 with the 3rd shift pattern being 2 in 9. This repeats every 3 shifts (1 in 9 followed by 1 in 9 followed by 2 in 9)
• Driving license is essential

   

We pride ourselves in offering an excellent benefits package. When you join the team at NEC Software Solutions, you are provided with the following:

• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover  (with the option to increase cover at an additional cost)
• A Group Pension Plan 
• A selection of flexible benefits to suit your individual needs