TOMRA is looking to appoint a Field Service Engineer based in Sydney but supporting our customer operations across Australia. The Field Service Engineer will travel to our customers mine sites to commission, test, operate, repair, and maintain TOMRA ore sorters under the leadership of our Service Manager. Some project coordination with Australian customers in cooperation with the TOMRA project management team will also be required. Approximately 180 days of domestic and international travel often to remote mining site locations would be expected.
Roles and Responsibilities:
- Field service work (commissioning, testing, operation, maintenance, repair, breakdowns).
- Workshop repairs of faulty equipment returned by customers.
- Onsite installation and commissioning of sorter projects.
- Providing on call technical phone support and field response to equipment and customer issues.
- Training of customer maintenance and service personnel.
- Responsible for delivery of effective field service work in terms of costs and timing.
- Regular on-site presence to ensure the requirements of customer service level agreements are successfully met.
- Coordination with the customer and TOMRA project team for new sales projects for successful integration of the TOMRA sorting equipment into the customer plant.
- Close coordination with the customer and TOMRA project team from point-of-sale to post-commissioning.
- Developing and maintaining strong customer relationships is critical to success in this role.
- Commitment to continuous improvement by providing feedback and suggestions on quality, efficiency and profitability.
- Act positively and in a customer oriented way.
- Interfacing where necessary with other internal teams such as Applications and Development teams, both within Australia and overseas.
Candidate profile:
- Strong communication and facilitation skills with demonstrated ability to present complex technical information and issues in a user-friendly manner.
- Excellent technical problem-solving, troubleshooting, and follow-up skills.
- Ability to relate to customers, their views and issues, locally and in other countries and cultures.
- Motivated individual who has a passion for Engineering.
- The ability to work autonomously (the role will be flexible with a mix of working from the office and a home-office)
- Socially outgoing, ability to handle work demand.
- Enjoys travel around Australia and the world.
Education:
- An engineering qualification with a strong inclination towards hands on skills in mechanical and electrical systems, both hardware and software.
- An electrical qualification or trade would be highly advantageous.
Other skills/abilities:
- Inspire people, have a clear vision, and strong communicator both verbally and in writing.
- >3 years work experience in industrial equipment support role.
- Experience servicing ore sorters would be highly advantageous.
- Preferred experience in mining environment.
- Self-motivation and proven capacity to fully complete tasks.
- Advanced IT skills.
- Driving license.
- Must be a team player.
- Other languages advantageous.
Please send us...
- a motivation letter, indicating why you are interested in this position and your desired salary (in English)
- CV (in English)
- Certificates (from university, trainings, testimonials, referrals, etc)
*TOMRA does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age, or other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.
Most importantly, it’s a match!
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