RESPONSIBILITIES:
•Exemplify and ensure Safe Operations and Maintenance activities within ES sites per Safety Management Plan.
•Work closely with customers to ensure timely, professional and effective response to customer service needs.
•Conduct customer trainings as needed.
•Facilitate customer interactions, meetings, and updates.
•Provide onsite diagnostic, troubleshooting and hands-on technical support.
•Develop subject matter expertise on hardware/software systems – operate as primary POC for all customer needs.
•Assist/Support Services Manager in active management of 3rd party service contractors.
•Lead Quality Control activities of completed work per Quality Plan.
•Facilitate and participate in formal maintenance management of ES sites through CMMS tool.
•Ensure and support active use of company policies & procedures including: Management of Change, Root Cause Analysis, Inventory Management, Procurement, Peer Review and Benchmarking.
•Successfully work with internal peers including: 24/7 Operations, APAC/Global Services, Performance Analysis, Deployment and Product Development teams, and Project Team
•Create professional quality reports for internal stakeholders and external customers.
•Role will have periodic on-call 24/7 support of external customers.
•Other duties as assigned.
QUALIFICATIONS:
•Bachelors’ degree Electrical Engineering or equivalent required, or combination of experience and 2-year technical certificate accepted.
•5 years industry experience required (Utility/Generation, Wind, Solar, or Thermal energy/Substation equipment supplier).
•Demonstrated experience guiding safety efforts in an operational setting.
•Must possess strong customer service mindset and a desire to take on tough and challenging projects.
•Strong communicator (written and verbal)
•Self starter, can manage multiple sites in parallel. Good prioritization skills to manage Preventive and corrective maintenance tasks.
•Able to manage contractors/sub-contractors.
•Proficient in English language
•Demonstrated proficiency using MS Office Tools (Word, Excel, PowerPoint, Visio, PowerBI, etc.)
•Proficient in linux, SCADA system, Netsuite, Salesforce and similar CMMS application.
•Ability to travel up to 70% of time, occasionally on short notice.
•NFPA 70E training preferred.
