Field Service Engineer* - BKK

Position Overview

TOMRA Sorting Solutions is a world leader in sensor based sorting equipment. We are a dynamic company with an outstanding product line and customer satisfaction in the sorting industry. Our China HQ Xiamen has an excellent opportunity for a Service Engineer.

The service department is responsible for ensuring the ultimate customer satisfaction; This is through the excellent execution of the installation and commissioning of the equipment, ensuring the equipment is properly maintained and stays in maximized performance.

You, as a service engineer, are passionate about technical issues, driven to resolve them and you don’t mind getting your hands dirty. You have a higher technical education: mechanics, electrical mechanics, electricity, electronics and/or experience in a similar position. With a dedicated technical training of specific knowledge, you can rapidly convert your industrial customer service experience and technical expertise to machine top performance both on technical and application aspects. You work as technical consult to achieve the customer expectation. You like to work independently and internationally in customer orientated fashion. You like variety, you adapt yourself easily to different environments and you are eager to learn.

Working place: Bangkok

Main Responsibilities:

• Be the first contact point for various after sales issue.
• Install new or modified equipment at customer facilities to ensure full functionality according to specifications
• Establish and maintain effective working relationships with customers, internal and external associates, and management.
• you provides training for customers in connection with our machines: both hardware and software
• You are responsible for the preparation of spare-parts lists, reports, etc.
• Main working territory will be Thailand, SEA and some other parts of Asia.

Main Requirments:

• University degree in Electrical, Software, Mechanical engineering or similar
• At least 3 years or more of electrical software and mechanical background/customer facing work experience required.
• Fluent in Thai and English, Chinese will be a strong plus. Excellent communication skills and the ability to deal effectively with customers
• Troubleshooting, and follow-up skills. excellent technical problem-solving, Self-driven, pro-active and target oriented working style with a high willingness to perform
• Superior computer and software operating system skills （Microsoft family）
• You have a flexible attitude regarding travel and labor (80% or higher short period travel).
• Valid driving license with good record
• Socially outgoing, ability to handle stress

*Tomra does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age and other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.

Most important – it’s a match!

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