Position overview:
- First contact for customers on the phone, take further actions where necessary
- Spare part handling for Iberia countries including
- Order process in GER/SK or any other purchase site
- Stock control and accounting
- Monitoring of on-time delivering to customers
- Administration and invoicing of service and installation visits
- Support Service sales by creating offers at selling simple services and spare parts from the Service product range TOMRA Care (Spares, extended repairs, maintenance contracts and upgrades)
- Monthly monitoring Service KPI´s
- Support and recommend procedural or policy changes to improve Service operation and efficiency
- Manage the administration of documents like visa and working requirements/ permission on site
Role and responsabilities:
- Independent managing of tasks listed above, especially handling all customer communication
- Customer satisfaction by proper response and prompt deliveries
- Process of continuous improvements within area of responsibility
Desired profile:
- Being self-motivated and having the proven capacity to fully complete tasks
- Ability to manage administration, control systems and financial resources.
- Excellent problem solving and follow-up skills
- Excellent communication skills, very good in spoken and written English
- Business experience in a support function a plus
- Open minded
- Flexible
- Office administration or equivalent
- Experience on customer service is a plus
- Fluent in English (verbal and in writing)
- MS-software, (ERP Software knowledge like IFS, SAP a plus)
- Good level of Communication, coordination and organization skills
- Team player
- Reliable
- Autonomous
