Customer Success Manager

The Carbon Robotics LaserWeeder™ leverages advanced robotics, computer vision, AI/deep learning, and lasers to eliminate weeds with sub-millimeter accuracy—all without herbicides. This innovative solution reduces environmental impact, promotes soil health, and helps farmers address labor shortages and rising costs. Designed in Seattle and built at our cutting-edge manufacturing facility in Richland, Washington, the LaserWeeder is setting a new standard for automated weed control. With $157 million in funding from prominent investors such as BOND, NVentures (NVIDIA’s venture arm), Anthos Capital, Fuse Venture Capital, Ignition Partners, Revolution, Sozo Ventures, and Voyager Capital, Carbon Robotics is driving innovation.

As a no-nonsense team with a bias for action, we take pride in executing our ideas. Whether it’s designing transformative technology or visiting farms to ensure our products are reliable and safe, we do whatever it takes to deliver for our customers. 

Working here means tackling big problems with big impact. You’ll find opportunities to grow professionally, solve complex challenges, and make meaningful contributions to a mission that matters. At Carbon Robotics, we trust our team to act independently and make practical, real-world decisions. 

Join us as we innovate, execute, and build the future of farming together.

YouTube | X | Instagram | LinkedIn | News

Location preference: Paris or nearby with travel required in Europe. 

Fluent written and verbal communication in English required

Our Customer Success Manager are our boots on the ground, working directly with the customer providing technical hands-on support. As the on-site point of contact, with the support of the teams at headquarters you’ll work to resolve in-the-field machines issues. The CSM position will also support our sales organization with scheduled demos and site visits. You will make sure to keep certification and training up to requirements per region.

What you’ll do:

  • The training of operators and all farm personnel required to successfully implement the use of Carbon Robotics equipment to growers.
  • Understanding of agricultural and operational workflow and ability to make machine usage recommendations based on this knowledge.
  • Serve as the lead point of contact for assigned accounts.
  • Perform monthly maintenance on customer machines.
  • Perform mechanical, electrical and repairs on customer machines in general when issues arise and coordinate with the customer the right moment to perform these repairs.
  • Overseeing and management of service tickets for service territory.
  • The ability to learn and teach every facet of usage of equipment, from transportation, maintenance to field utilization and operation.
  • Logging, documenting and communicating customer experience and pain points to engineering and product teams.
  • Work with other departments to ensure information and customer success in assigned accounts/machines.
  • Supervision of machine operations to ensure optimal usage recommendations to growers.
  • Develop trusted advisor relationships with key accounts.
  • Ensure successful delivery of purchased equipment.
  • Ensuring continued customer satisfaction post delivery of equipment
  • Clearly communicate progress and other issues/matters with the Manager, Customer Success for your region and other multiple stakeholders.

Knowledge, Skills, and Abilities:

  • Excellent communication skills.
  • Understanding of operational workflow and demands.
  • Strong customer relationship management.
  • Adequate mechanical and electrical skills to carry on maintenance and repairs on the machine.
  • Ability to perform work properly under pressure.
  • Strong work ethic.
  • Knowledge of basic usage of tablet/computer interfa
  • Bilingual (region dependent)

Why would you join Carbon Robotics?

Passion for building teams capable of solving uniquely interesting problems. Innovation while disrupting the market is what we do.  Profiled in WSJ and Forbes, Carbon Robotics is poised to become the next billion dollar company in the rapidly growing worldwide Ag-Tech industry.

We offer competitive compensation and benefits to our full time US based* employees, including:

  • Competitive salaries
  • Pre-IPO Stock Options
  • Generous Benefits:
    • Fully-paid medical, dental, and vision insurance premiums for you and all dependents
      • Choice of PPO or HDHP/HSA
      • Virtual Care - Doctor on Demand
      • Employee Assistance Program
    • Mental Health HRA
    • Restricted Healthcare Travel support
    • Menopause Support
    • Life Insurance
    • Long Term Disability
    • Flexible PTO
    • 401(k) plan
    • Pet Insurance
    • Commuter Benefits
  • Work Culture: Be a part of an inclusive and tight-knit company culture that values innovation and mission-driven success.

*Internationally based employees benefits varies & Contractors are not eligible for Carbon Robotics Benefits or Stock

Carbon Robotics is building a culture of diversity and inclusion for all.  We welcome everyone’s voice and believe in open and transparent communication. We believe the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation to which we will build a truly unique environment.

We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including potential pregnancy, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability , HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.

#talentacquisition #laserweeding #laserweeder #weedcontrol #agtech #agtechnology #farmtech #robotics #lasers #lasersandrobots #missiondriven #AI #startup #wearehiring #computervision #machinelearning #carbonrobotics

 

Carbon Robotics is a Seattle-based agricultural robotics startup that offers precision, organic weed control through their innovative LaserWeeder, empowering farmers with sustainable farming practices.

View all jobs
Get hired quicker

Be the first to apply. Receive an email whenever similar jobs are posted.

Ace your job interview

Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.

Customer Success Manager Q&A's
Report this job
Apply for this job