Concord, United States

This role is for EtherWAN, a Phoenix Contact Company. The selected candidate will be an EtherWAN employee.

Synopsis

The Network Sales Engineer’s primary role is to be the resident subject matter expert on EtherWAN products, technologies, and applications in his or her assigned target market(s). NSEs are responsible for communicating their knowledge to our internal and external stakeholders.

Responsibilities

Assist internal and external stakeholders by conducting EtherWAN product introduction and communicating EtherWAN's value proposition and applications to prospective customers.
Project manage field engagements alongside business development and sales resources
Consistent and collaborative field level engagements with prospects, partners, and customers
Oodaloop ideation of technology needs from the market into the appropriate stakeholders of the organization
Conduct in person and web based trainings on Networking from beginner to advanced levels. Assist in the creation of training material for both in person and online trainings via the EtherWAN Academy
Conduct network audits and assist customers in their network design and recommend appropriate EtherWAN products.
When necessary, conduct client environment simulation – recreate client networks to determine the feasibility of EtherWAN products in customer environment.
Assist internal and external stakeholders with cross referencing third party products to EtherWAN products.
Maintain knowledge of industry trends and customer needs and communicate information to appropriate internal stakeholders.
Respond to customer phone calls and/or emails regarding issues related to EtherWAN products and applications
Independently conduct client follow-ups, issues follow-ups, and if needed, customer meetings.
Attend trade shows and industry events as needed.
Collaborate with internal and external stakeholders in the generation and growth of both new and existing revenue within the assigned territory by providing zero-distance application, partner and customer support
Work closely with internal and external stakeholders in generating mindshare with new and existing customers, channels and partners.
Use the company CRM as the primary vehicle to log technical support cases, market and customer application information, prospects/partners/customer engagements; work across EtherWAN departments to ensure full transparency
Research and author application, product and general technical and industry papers as assigned
Perform other work-related duties as assigned

Qualifications

Bachelor’s of Science degree in Computer Science or Engineering or equivalent in experience
3 years plus of customer facing experience
Understanding of differences between IT and OT networking environments
Direct or Channel technical sales experience preferred
Knowledge and understanding of the OSI Network Reference Model, Layer 2 and Layer 3 Switching, Spanning Tree Protocols (STP, RSTP, MSTP), TCP/IP, and Routing Protocols (RIP and OSPF) is required. Knowledge of wireless and cellular technology and applications is a plus.
CCNA certification and/or equivalent experiences
Technical certifications in networking are a plus.
Candidate must be well organized, self-motivated, and capable of seeing projects through to completion.
High level of accountability and planning capabilities, communicates with transparency and integrity.
Strong written and verbal communication skills are required.
Must be able to demonstrate professional presentation skills on complex topics to both technical and non-technical audiences, competency as an instructor is desired
Proficient with CRM, Microsoft Visio, & MS Office Suite (Word, Excel, PowerPoint).
Subject matter expertise in vertical markets applications such as transportation (ITS/Rail and Bus transit), security (physical surveillance), energy, process automation is a plus.
Able to travel 65%

Essential Job Functions

Must be able to travel via airplane for up to 6 hours
Must have a valid driver’s license and be able to travel via automobile for up to six hours at a time
Must be able to travel overnight
Must be able to sit for 4 hours at a time
Must be able to stand for extended periods of time
Must be able to lift a minimum of 50 lbs
Comply with company attendance and dress code policies and guidelines

Base salary: $95,000 - $120,000. Compensation information is made available in good faith. Phoenix Contact USA reserves the right to adjust ranges based on candidate’s experience, location and internal & external equity.

_{Phoenix Contact is committed to the diversity of our employees. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.}

_{If you need special accommodations to access job openings or to apply for a job, please call 717-944-1300 x3490 between the hours of 8 AM and 5 PM, Eastern Standard Time, Monday – Friday or email [email protected].}

_{Notice to Staffing Agencies, Placement Services, and Professional Recruiters:}

_{Phoenix Contact has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Phoenix Contact employees directly in an attempt to present candidates. Phoenix Contact will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Phoenix Contact, including unsolicited resumes sent to a Phoenix Contact mailing address, fax machine or email address, directly to Phoenix Contact employees, or to Phoenix Contact’s resume database will be considered Phoenix Contact property. Phoenix Contact will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Phoenix Contact will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees. Phoenix Contact will not pay a fee to any Recruiter that does not have a signed Phoenix Contact contract in place specific to the position for which the resume was submitted. Recruiting vendor agreements will only be valid if in writing and signed by Phoenix Contact's Director of Organization Development and Talent Acquisition or his or her designee. No other Phoenix Contact employee is authorized to bind Phoenix Contact to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to Phoenix Contact, recruiters agree to be bound and comply with this policy.}

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Field Network Sales Engineer (EtherWAN)