Field Learning Operations Manager
Factor a brand of HelloFresh is seeking a Field Learning Operations Manager. As the Field Learning Operations Manager and a member of the leadership team in one of our Fulfillment Centers, your role will be to manage the learning needs of all employees in the building. Your role will support the creation and delivery of products that improve the overall onboarding and the on-the-job learning experience. You will be the site POC for Field Learning and a key player in building internal and external relationships between operations and Field Learning.
You will…
- Promote food safety, quality, and a safety-first culture
- Work with the salaried and hourly trainers to identify and remove operational and training barriers
- Build and manage data analysis methods to track key performance metrics
- Liaise between hourly groups, salaried groups, and technical stakeholders to identify potential bottlenecks/roadblocks for technical process launches and updates throughout the network.
- Develop and track team development plans and initiatives
- Work cohesively with ancillary departments and operations teams to build and deliver technical and soft skills training onsite
- Manage Distribution/fulfillment interdepartmental relationships (Ops, Safety, FS&Q, HR, etc.)
- Review Distribution/fulfillment level reporting and disseminate to key Distribution/fulfillment stakeholders
- Oversee, design or consult on training initiatives that impact both local and network business
- Project manage deliverables which includes scheduling, executing and providing real time updates to senior leadership
- Review certified job training records for compliance and escalate gaps or opportunities for improvement
- Understand parameters of machine operations training including but not limited to forklift and powered equipment operations, kitchen and fulfillment hardware
- Create a positive team dynamic that encourages associates to ask questions, provide feedback, adapt to the ever-changing business and stay focused on the customer experience
You are...
- Personable: you are interested in training others and enjoy the challenges that come with teaching others
- Versatile: you are a subject matter expert on developing and leading teams
- Bold: you’re adventurous, outgoing, and optimistic; you’re confident
- Bright: you have successfully led projects, and training initiatives and launched programs within a warehouse environment
- Innovative: You can come up with alternative approaches to explain the same task in a fast-paced environment
- Customer-focused: You are obsessed with delivering a positive customer experience and you strive to deliver a product that is second to none
- Organized: you are able to manage multiple tasks and provide updates to key stakeholders
- Flexible: you are able to work various shifts when training needs to be delivered including evenings and weekends
- Technical: you are able to build, manage, and navigate data through Google and Microsoft suites
- Operationally Savvy: You understand operations and warehousing environments to which you are able to deliver flexible and innovative solutions to all subgroups within the DC/FC on the floor as needed
- Creative: You enjoy influencing and creating trainings that improve the salaried and hourly DC/FC experience
- Adaptable: You adapt well to change and are able to pivot at a moment's notice to meet critical business needs
- Able to lift up to 50 pounds with or without assistance
- Able to stand, walk, stoop, reach, and lift for a minimum of 10 to 12 hours with or without reasonable accommodation
- Able to work in a cold environment, sit for periods of time for virtual team meetings
- Able to navigate and operate computers and online platforms with efficiency and ease
You have…
- A BS/BA in Business, Human Resources, Education, Organizational Development, Supply Chain, Food Science, Management, Product or Project Management, technical training, technical operations, Industrial Design, Graphic Design, or other relevant fields.
- 3 + years of employee/customer engagement experience in the areas of operational management (retail/ tech/ warehousing/hospitality) with a focus on learning and development, change management, project management
- 3 + years of work experience directly leading and developing exempt and non-exempt team members
- Experience in managing, designing, or developing training products that have a scalable business impact
- Proven experience in stakeholder communications and influencing cross-functional leadership at all levels of the organization
- Willingness to travel up to 35% of the time
- Ability to communicate, and express ideas and thoughts clearly and with tact and diplomacy
- Proven experience in Google Suites applications
You’ll get…
- Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role
- Generous PTO, including sabbatical, and parental leave of up to 16 weeks
- Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
- Tuition reimbursement for continuing education
- Up to 75% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
- Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+
- Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain
This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.
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