About GBG
GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most.
Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers.
Why you should be@GBG
Reach
The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.
This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world.
Trust
When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else.
This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity, Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.
About the team
Our Professional Services and Support teams are responsible for the successful delivery of the GBG Scannet product to our customers. The team are with the client every step of the way ensuring that the product is successfully deployed and integrated with the customer’s internal systems, in line with the contract and the specification documents, ensuring the service is delivered on time and on budget. Post-delivery, the team continue to support the customer for maintenance and future improvements and updates
The role
You will work with a number of customers in different sectors that have a requirement to perform Document Verification on their Customers. You will be responsible for building hardware equipment, delivering to clients and provide them with training on how to use the solution. As we continue to grow, ongoing support with existing customers also forms part of this role.
What you will do
· Arrange and manage equipment installations with customers both on-site and remotely.
· Manage and resolve support calls from existing customers with a high level of professionalism
· Participate in training to ensure continual improvement and up to date company and service delivery knowledge.
· Test and evaluate new software updates before release to clients
· Support Sales teams with any technical support requests
· Monitor Stock levels through monthly stock counts
· Occasional weekend and after hours standby required
What we're looking for
· Excellent communication skills
· Exceptional customer service skills
· Ability to work in a team
· Flexible and approachable
· Comfortable travelling to client sites for installations
· Occasional overnight stay around client sites
· Strong work ethic with the ability to multitask and prioritise work
· Experience using Hand tools for installations – full training will be provided.
· Good problem-solver
· Full Clean UK Driving licence
To find out more
As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender, race, religion, sexual orientation, parental status or disability. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To chat to the Talent Attraction team and find out more about our benefits and the role, drop an email to [email protected] and we’ll be in touch. You can also check out our career site here.
Why not apply and make life@GBG work for you?
