ABOUT THE ROLE
Peloton is seeking a Field Execution Manager for its Service & Repair team. The successful candidate will play an integral part in achieving the Service & Repair team goal of perfect member satisfaction through a seamless repair experience.
As a Field Execution Manager, you will serve as the single point of contact, and oversee the repair experience for defined markets across multiple 3PL repair providers. You will be the subject matter expert for all things Service & Repair and will interface with our various 3PL Service providers to ensure all members have a seamless repair experience from start to finish.
The ideal candidate will not only own the relationship with their defined 3PL service providers, but will also drive performance through regular meeting rhythms to review business performance and drive performance our our key performance indicators (KPI); Including first offer date, order to service date, first time resolution, cost per service visit, and post-service Member satisfaction survey (MSAT) results. You will focus on driving continuous improvement across our service providers, and sustain process improvements working in tandem with the extended global operations team.
You will anticipate factors that may impact the member experience and in partnership with Service & Repair leaders, and 3PL leadership, implement strategic initiatives to enhance the member experience and enable a feedback loop to foster an environment of continuous improvement.
YOUR DAILY IMPACT AT PELOTON
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ABOUT PELOTON:
Peloton (NASDAQ: PTON), provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together immersive classes, cutting-edge technology and hardware, and the Peloton App with multiple tiers to personalize the Peloton experience [with or without equipment]. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.
At Peloton, we motivate the world to live better. “Together We Go Far” means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.
Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: [email protected]
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