We are seeking a dedicated and detail-oriented Field Specialist to own the end-to-end in-home supervisory visit process, ensuring compliance with state regulatory standards and company policies. This role requires proactive oversight, strategic scheduling, and real-time coaching to uphold care quality.

At its core, your responsibility is to ensure all active Care Pros receive a supervisory visit annually in compliance with state licensure regulations. You will be accountable for tracking, scheduling, documenting, and optimizing the supervisory visit process to ensure efficiency and thoroughness. You will act as a bridge between Care Pros and clients, providing real-time coaching and fostering open communication.  By driving accountability, engagement, and adherence to company safety protocols and care plans, you will enhance the overall caregiver and client experience.

Responsibilities

• Own and drive the in-home supervisory visit process, ensuring full compliance with state regulatory requirements and company policies.
• Leverage data dashboards to track observation visit due dates, proactively identifying gaps and implementing corrective actions to stay on schedule.
• Design and manage schedules to maximize efficiency and ensure timely completion of supervisory visits, working in partnership with Client Managers and other Field operations team members.
• Conduct in-home supervisory visits to assess Care Pro performance, ensuring adherence to care plans and high-quality care delivery.
• Provide in-the-moment coaching and feedback, reinforcing best practices and addressing areas for improvement.
• Complete and maintain thorough documentation of all supervisory visits, ensuring compliance with state licensure and company standards.
• Integrate supervisory visit insights into annual Care Pro evaluations and performance summaries.
• Identify and escalate changes in client conditions or home environments to the Client Manager, ensuring timely reassessments and care plan updates as needed.
• Act as a liaison between Care Pros and the broader care team, sharing critical insights related to client safety, care needs, and team dynamics.
• Facilitate training and assessments on mechanical or electrical transfer devices (e.g., Hoyer lift) in client homes and identify additional caregiver training needs, as needed.
• Collaborate cross-functionally with teams such as CPHR, Trust and Safety, Recruiting, and Training to support company initiatives related to Care Pro training, recognition, and performance.
• Support additional state-licensure and other compliance-related activities as needed.

This role demands a strong sense of accountability, proactive problem-solving, and the ability to drive continuous improvement in the supervisory visit process. If you thrive in a role that requires ownership, data-driven decision-making, and real-time coaching to elevate care standards, we encourage you to apply.

Qualifications

Education & Experience

• High school diploma or equivalent required.
• Five (5) years of caregiving experience, with at least two (2) years working with clients with moderate to severe dementia. 
• One (1) year of supervisory or administrative experience in home care, home health, hospitals, nursing home, or assisted living facility.
• Must be eligible and in good standing with the Health Care Workers Registry (HCWR)
• Must have a valid driver’s license, an insured car and must be able to pass a motor vehicle record (MVR)

Schedule and willingness to commute

• This is an hourly role with 40 hours guaranteed per week. Occasional overtime might be scheduled.
• The regular schedule will be Monday to Friday from 8am - 5pm CST with a 1 hr lunch break.
• Flexibility required for early mornings, late evenings, or weekends visits to accommodate NOC and weekend-only caregivers. Up to 20% of weekly supervisory visits might be scheduled outside of the core working hours.  
• Daily commute within a radius of 40 miles from Central Chicago  is expected to visit Caregivers in the field. Observation visit scheduling needs to consider commute times by bundling visits to optimize times with clients and caregivers.

Required Knowledge

• Familiarity with non-medical home care standards and scope of practice in accordance with state and federal regulations.
• Knowledge of age-related illnesses, disease progression including dementia, and their impact on mobility and activities of daily living.
• Proficiency in durable medical equipment (DME) use, including hoyer lifts, sit-to-stand lifts, catheters, ostomy care, walkers, slide boards, and commodes. Ability to assess and train caregivers on proper usage.
• Strong understanding of client care principles, service quality standards, and client satisfaction evaluation.
• Experience with clerical tasks, including maintaining records and completing forms.
  
  

Required Skills & Abilities

• Excellent interpersonal and communication skills with the ability to remain engaged, alert, and present.
• Strong decision-making abilities, particularly in stressful or emergency situations.
• Proficiency in English (bilingual/multilingual candidates encouraged to apply).
• Proficiency with technology, including dashboards, scheduling tools, and documentation systems.
• Strong written and verbal communication skills to document visits, communicate with cross-functional teams, and report on key observations.
• Ability to identify problems and implement solutions effectively.

Physical Requirements

• Ability to lift a minimum of 50 pounds.
• Ability to ambulate without assistive devices, including navigating stairs.
• Must have clear hearing and communication skills to effectively understand and address client needs, even when the client is not in direct line of sight.