Field Applications Scientist Senior Manager

Job Overview

Manages pre-sales technical staff and support activities for the development and implementation of complex products/applications/solutions. Develops detailed customer installation and/or system integration plans. Provides/oversees pre-sales technical support in sales presentations and product demonstrations. May publish technical articles regarding specific applications. Works with marketing and product managers to define new products. May serve as company liaison on specific technical projects with customers. May provide product feasibility analysis in support of sales efforts with sales representatives. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Primary responsibilities for this role include: 

• • Manage a team of Field Applications Scientists in the Americas region
  • Provide technical consultancy on the use of mass photometry in different applications
  • Foster increased product usage and support sales efforts through technical presentations, product demonstrations and running customer samples
  • Train FAS team on how to demonstrate Refeyn’s products. Define and implement best practices.
  • Train FAS team on best practices for post-demo & sample job reports.  
  • Presentation of experimental reports
  • Design experimental plans in collaboration with the customer, and manage the administrative tasks leading to successful completion of the demonstration/sample job
  • Manage CRM usage by the FAS team and drive best practices
  • Accompany sales representatives in customer laboratories to provide technical and applications assistance
  • Contribute customer feedback (report on competitors’ products) to service and marketing, for future improvement of our product and services
  • Support regional and global marketing initiatives alongside sales
  • Assist in creation and review of technical literature and training resources
  • Communicate effectively with customers and team members
  • Provide basic and advanced training to customers and internal team
  • Responsible for on-boarding and technical training for new commercial team hires
  • Develop training best-practices for the FAS team when teaching customers how to use Refeyn instruments or when doing advanced trainings
  • Work side by side with product management team to implement best practices in the field on Refeyn instrumentation
  • Identify emerging applications and communicate to the internal team
  • Support coordination of demo instruments for field team working with logistics, sales and FAS
  • Train the organization on GMP requirements

  Waltham, MA office-based position with some travel required

We are ideally looking for someone with the following skills and experience:

Qualifications

• Masters or PhD in biochemistry, molecular biology, biophysics or other relevant subject
• Driver’s license and vehicle required

Knowledge and Experience 

• Expert level knowledge of company products, competitive products and market
• Advanced level knowledge of selling strategies and methods
• 5+ years experience managing FAS team and working collaboratively with sales team
• Experience with biophysical and/or bioanalytical techniques
• 5+ years experience with capital equipment sales in the biopharma industry and experience demonstrating capital equipment
• Experience training sales and FAS teams on scientific concepts

We know there is no such thing as the perfect candidate and that there is great value in transferrable skills, so please don’t feel you have to tick all of the above boxes to apply!

Why work for Refeyn?

Refeyn is a values-led Company that is committed to celebrating each other’s differences and creating a dynamic, driven and diverse culture where everyone can flourish. We are proud to have been awarded Committed Status by the Inclusive Employers Standard in 2024 and are working hard to create a safe and empowering environment for all.

We firmly believe that there is great strength in building teams with different voices, experiences, perspectives, and backgrounds so that we can continue to share the team workload and enable our customers to succeed, and we welcome applicants from all sections of society to join us on our mission to transform analytical workflows using the power of light.

Like all roles at Refeyn, this is a varied role with a wide remit and plenty of scope for growth! 

Compensation and core benefits 

• 25 days PTO per year in addition to 10 paid holidays
• 5% company match to 401(k)
• Comprehensive core benefits package including medical, dental, vision, life insurance and more
• Suite of voluntary benefits including flexible spending accounts, supplemental insurances for accident, critical illness, hospital indemnity, and more

Family Friendly Benefits

Refeyn offers generous parental leave options, depending on your length of service, plus an annual allowance for emergency childcare.

Supporting your Development

All employees receive access to Linkedin Learning which offers thousands of courses to support their personal and professional development. We also run frequent training sessions on both hard and soft skills.

Creating an Engaging Culture

Refeyn has a subsidised weekly lunch for onsite employees and a vibrant social calendar which includes holiday parties and midsummer festivals plus an annual team budget for managers to plan team-building activities.